Hiring an Associate Project Manager at a well known Biotechnology company in West Sacramento!

Description:

Ensure customer satisfaction throughout laboratory processing. Delight customers and accurately resolve issues.

Primary customer contact for clinical, pharma and clinical trial testing.

Ensure all customer needs are met from kit and sample delivery to final reporting and end of testing deliverables.

Maintain a complaint log documenting any customer issues and notify senior leadership of all perceived issues and complaints.

Ensure that policies and procedures in Customer Service reflect current practice.

Maintain accurate bills and reimbursement records for all clinical samples.

Maintaining accurate logs representing current samples in for testing

Perform Quality checks on all deliverables to customers. Partner with other employees to ensure second QC checks when required.

Training other client services personnel as required.

Demonstrated proficiency in computer skills, such as: word processing, Excel and information systems

Excellent verbal and written communication skills

Strong understanding of regulatory compliance and HIPAA

Knowledge of medical terminology

Positive attitude and the ability to adapt and be flexible in a fast-paced and evolving work environment

Comfortable working in various database systems

Ability to focus, not easily distracted

Comfortable with change and shifting priorities

Skills:

Molecular biology, clinical, bills, reimbursement, quality checks, regulatory compliance, HIPPA

Skills & Qualifications:

One year experience and/or training; or equivalent combination of education and experience in related field.

Minimum of 2 years Customer Service experience required.

Successful candidate will have strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, organizational and detail orientation, analytical, planning, and problem solving. Should also be intellectually curious and results oriented.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.