Do you speak Spanish and are you looking for a great opportunity to work remotely almost anywhere in the US? This is the opportunity you are looking for, reach out to me if you are interested, by phone at 619 821 0543 or by email at jsegurachaires@astoncarter.com.

Job Description:

• The Silver Sneakers Member Experience Representative (MER) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism.

• The MER handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently.

• Calls are predominantly routine but may require deviation from standard screens, scripts and procedures.

• MERs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, provide instructions, explain programs, and suggest/promote alternative products or services.

• A majority of the inbound calls are from members that are eligible for a Silver Sneakers program through specific Medicare plans.

• Being able to provide program information to our Medicare population using patience and motivation, while providing high-quality customer service is a requirement.

• Program engagement and education are vital elements to a successful interaction with our members and is highly measured.

Hours of Operation: Mon-Fri 8 am - 8 pm EST

*8 hours shift provided within business hours.

Training: 2 weeks Mon-Fri 10 am - 5:30 pm EST

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Location: FULLY REMOTE

Responsibilities:

• Receive inbound calls from Medicare members regarding Silver Sneakers Wellness Program
• Ability to multi-task and navigate between 5 different systems at a time
• Practice exceptional communication by communicating effectively via phone, email, and chats
• Effectively communicate critical, key details to help aid in providing appropriate, correct services
• Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer during their time of need
• Meet and strive to exceed metrics

Qualifications:

• Excellent customer service
• Bilingual in Spanish
• Coachability and empathetic
• Basic computer skills and data entry

#CSRW22

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.