Aston Carter is hiring a Customer Service Representative in the Warranty Division for a National HVAC Provider in Northern, VA

Schedule: Monday - Friday, 7:00am-4:00pm

Overview:

The Customer Service Representative works within the Warranty Division to assist customers and clients with inquiries regarding their home's warranties. Clients and customers are not the homeowners, but rather, the builders that have opted for warranty with the company.

This Customer Service Representative may be reached out to by a builder with a work order for repair. They will need to then dispatch the appropriate technician in the appropriate territory to go and complete the work. This will involve scheduling. Additionally, they will need to make sure all callers are forwarded to the right department and they will also be reviewing the hours of the techs to make sure that match internally.

The Ideal Candidate:

• 6 months within dispatching or high volume of calls
• 6 months of customer resolution
• Experience working alongside builders, vendors, technicians, or high level customers
• Experience within HVAC, Construction, Pest Control, Home Repairs, or Home Improvement preferred

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.