Direct Support Specialist

Job Description

Under the direction of the Support Manager, the Direct Support Specialist :

Adheres to the organization’s Service Level Agreement by providing timely responses to incoming customer support tickets.

These tickets range from basic to moderately complex application and browser related issues.

• Ensures a high level of customer satisfaction by communicating clearly and accurately.
• Logs all customer contact in the support ticketing system and maintains complete and accurate information.
• Develops and maintains strong technical and business expertise applications.
• Develops and maintains a strong understanding of customer’s requirements and processes.

Hard Skills

• Hands-on experience supporting web-based applications.
• Excellent customer facing skills with the ability to deal with varying customer skill levels patiently and politely.
• Relational database, SQL, and troubleshooting skills required.
• Microsoft Office Suite Experience.
• Experience with the purchase to pay process preferred.
• Superior written and verbal communication skills.
• A passion for a high level of customer satisfaction.

Soft Skills

• Team collaboration
• Problem-solving
• Attention to detail
• Time management

Work Site

This is a fully on-site position in Norwalk, CT.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.