HR Assistant II (Benefits)

Job Description

Join the My HR Live Support (MHLS) Benefits team and help make a difference for all employees! As an HR Assistant II, you will serve as a primary point of contact for employee inquiries, providing holistic case management services across financial, health, and internal review sectors to comply with benefit plans.

This role requires you to utilize critical thinking and fact-finding skills to support the entire benefits process, from intake to case management support.

You will take ownership of employee contacts, ensuring each case is handled with a high degree of problem-solving and a customer-focused approach.

Manage your workload to meet SLAs and productivity goals, effectively resolving inquiries by referring to documentation or escalating complex issues.

Collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.

Hard Skills

• Experience working in Benefits or Human resources (preferably in a contact center or shared service environment)
• Technical aptitude and proficiency with Microsoft Office Suite or similar software

Soft Skills

• Excellent organizational and time management skills
• Strong customer service focus
• Excellent verbal and written communication skills
• Quick to act and address customer issues with strong judgement / decision making
• High degree of ownership and sensitivity in handling situations
• Ability to work in a fast-paced environment with attention to detail

Work Site

This is a fully remote position.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.