Job Title : HVAC Service Coordinator

Job Description

Will be dispatching a team of 9 service technicians, ordering parts, monitoring schedules adjusting by priority of service, and working with 2 others on the dispatch team.

• Answer customer inbound telephone inquiries.
• Proven experience as dispatcher or relevant position.
• Active listener with excellent communication skills
• Scheduling appointments for field personnel
• Dispatch service technicians.
• Monitor schedules.
• Keep customers informed about the status of their service call.
• Professionally address and resolve issues with the occasional dissatisfied customer.
• Customer follow-ups.
• Support our customers, field service personnel, and management!
• Perform other office duties where needed.

Hard Skills

• HVAC industry experience is a MUST
• 3 years Dispatch / Service Coordination Experience
• 2 years of experience, however would prefer someone with 3-5 years of commercial experience
• MS Office
• Dispatch software experience
• Ability to type 40 WPM

Soft Skills

Active listener with excellent communication skills

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Gaithersburg, Maryland.

Work Environment

Will report to Operations Manager and Vice President.

HOURS : M-F, 7 : 30 / 8am - 4 / 5pm (flex as needed based on what the team needs).

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.