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Aston Carter
Oswego, OR | Full Time
$46k-57k (estimate)
3 Weeks Ago
Order Entry Representative
Aston Carter Oswego, OR
$46k-57k (estimate)
Full Time | Business Services 3 Weeks Ago
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Aston Carter is Hiring an Order Entry Representative Near Oswego, OR

DescriptionThe Order Entry/ Customer Support Associate I position works as part of the Logistics and Customer Support team and interfaces with the customer to understand and satisfy their requirements for either new or repaired headsets. The actual tasks that the individual Associate performs can and will change based on customer requirements, and the tasks that the individual is trained and authorized to perform. The primary functions for this position include: - Respond to emails and web requests in line with productivity objectives - Hold high attention to detail in documenting customers needs, and order requests - Create cases for all documented field failure incidents, RMA’s for returns, replacements, refunds - Manage emails daily, respond promptly and follow up with customers - Answer approximately 20 calls a day - Answer pre-sales questions, educate customer on product/functionality and place order for product with appropriate price and schedule - Learn products in order to provide tech support to customer to submit a warranty claim, or buy new product - Listen to customers and enter appropriate notes into case, using defined questions, trouble shooting skills and acquired product knowledge. - Follow up and problem solve on customer inquiries and concerns via phone, email, web, mail - Maintain companies reputation for outstanding customer service is upheld on every customer contact and meet quality objectives - Use business insight and sound judgment to identify appropriate course of action to handle circumstances, which will benefit both cliental, and the company. - Approve web cases, manage the cases on the Variant Cart and Intel Web report - Participate in outbound marketing and attend tradeshows as necessary
Skillsmicrosoft office, microsoft word, Customer support, Inbound call, Technical support, Data entry, Troubleshooting, Customer service, Customer service call center, crm system, Microsoft, web service, chat support, email, product knowledge, Customer care, Order entry, technical skills, Clerical, Administrative support, Computer skills, Front desk, Customer service skills, Outlook, Administration, Administrative assistance, csr, csr center, phone support, technical assistance, warranty claims, consumer product
Top Skills Detailsmicrosoft office,microsoft word,Customer support
Additional Skills & Qualifications
  • 1-2 years of related receptionist, customer service work experience (phone experience), and or relatable order entry or administrative support experience
  • Positive “can-do” attitude
  • Natural ability to problem solve
  • Team player that enjoys helping co-workers and customers
  • Experience with CRM and Contact Center software
  • Microsoft office suite
  • Organized with ability to multi-task
  • Excellent interpersonal and business communication skills
  • Ability to maintain professional, courteous attitude under stress
  • Some technical interest and capability Best candidate has strong customer support background with phone work, front desk, reception, admin = Looking for someone to go above and beyond for customers!
Experience LevelEntry Level
About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through
  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$46k-57k (estimate)

POST DATE

06/09/2024

EXPIRATION DATE

07/07/2024

WEBSITE

astoncarter.com

HEADQUARTERS

HANOVER, MD

SIZE

1,000 - 3,000

FOUNDED

1997

CEO

TODD MOHR

REVENUE

$5M - $10M

INDUSTRY

Business Services

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