Job Title: Recipient Services RepresentativeJob Description

As a Recipient Services Representative, you will play a crucial role in ensuring that all Benefit Recipients receive exceptional services when making changes to their pensions. Your responsibilities will include accurately and promptly entering all required information for changes, corrections, stoppages, or resumptions of pensions. You will communicate with recipients via phone or mail, always providing sympathetic and efficient service. Additionally, you will process various pension-related documentation and requests, maintain essential records, and assist in other administrative tasks to support pension management.

Hard Skills

Data Entry

Admin Assistant

Banking

Customer Service

Typing (40 wpm )

Soft Skills

Effective Communication

Attention to Detail

Problem Solving

Time Management

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Rockville, Maryland.

Work Environment

Initially, this role requires working 40 hours per week in the office from 8:00 AM to 5:00 PM. Upon permanent employment, you will transition to a 35-hour workweek with a flexible schedule starting between 7:30 AM and 8:30 AM and ending between 3:00 PM and 4:00 PM. After meeting the training requirements, teleworking options become available, requiring a reliable internet connection and a quiet work environment for making outbound calls.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.