Description :

Globally recognized Fortune 5 eCommerce company is currently hiring for an Accommodations Consultant / Specialist that will support current internal employees who are out of leave to return back to work.

This team builds a best-in-class professional services program to deliver leave of absence, disability, and accommodation services to employees.

The Accommodation Consultant / Specialist will work directly with employees in providing ADA Accommodations. The consultant / specialist will be the primary contact for employees as they proceed through the accommodation process.

This role expects exceptional communication and organizational skills, attention to detail, ability to prioritize in a fast-paced environment, analytical and critical thinking skills, and a customer service focus that employees expect.

Job Responsibilities :

• Serve as a subject matter expert on the accommodations process as well as state and federal disability law.
• Each Accommodation Specialist will be assigned to one or more of the three milestones the company has the process separated into :
• Intake
• Document Review
• Decision Making
• Provide case management including engaging the employee, vendors, work location and other stakeholders.
• Educate and train employees and HR on aspects of accommodation, return to work process and case complexities.
• Maintain current status with case load that will fluctuate during periods of high volume such as peak, prime day, new site launches, staffing changes, etc.
• Participate in other activities, projects and other growth initiatives within the DLS program.
• Perform other duties as assigned.

Job Requirements :

• Minimum of 2 years of professional experience specifically within accommodations, return to work, & ADA . This includes managing caseloads and providing support to employees on disability, leave of absences, human resources, healthcare, customer service or employee relations functions.
• A general understanding of ADA, FMLA, statutory leaves and disability policies and laws, in addition to understanding the job accommodation processes including utilization of internal resources.
• Proper work from home set up and environment with high speed internet.
• Excellent customer service and communication skills, both verbal and in writing.
• Ability to thrive in a dynamic, growing environment with minimal direct supervision.
• Strong time management and ownership of deliverables.
• Ability to prioritize, manage and complete work / projects with tight deadlines.
• Computer operating and database management skills.
• Ability to work within all levels of the business.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This temporary role may be eligible for the following :

• Medical, dental & vision
• 401(k) / Roth
• Insurance (Basic / Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Sick Leave

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.