Overview At this entry-level position, individuals are typically involved in supporting the development and delivery of learning, development, and change management plans for smaller projects with lower change impacts. They assist in addressing the people side of change, including processes, systems, and technology adjustments, while also aiding in the creation and dissemination of educational content. They may also participate in training sessions and workshops to enhance their understanding of learning principles and change management methodologies. Scope Applies company policies and procedures to resolve routine issues Works on problems of limited scope Receives detailed instructions Roles & Responsibilities Assist with delivering organizational change management tactics by applying a structured change management approach under the supervision of more senior members of the team. Assist with developing and delivering classroom and virtual training to technical and other audiences of various experience levels under supervision Provide support for course development efforts, including research and content review Support the collection and analysis of business readiness and success metrics, including survey development and administration Help maintain teaching material, lab exercises, and change management tools Assist with updates for curricula and collateral, as well as identifying tactics to mitigate change barriers and resistance. Support development and change management activities and tactics that engage leaders and stakeholders on effective change adoption. Adapt to new projects and stakeholders when the subject matter is unfamiliar. Participate in defining and structured change management approaches and assist in change plan development Support delivery of basic training sessions, workshops, and Change Management efforts Support change sustainability and business transition activities. Adapt to new projects and stakeholders when the subject matter is unfamiliar. Builds productive internal and external working relationships Follows standard practice and procedures when analyzing situations or data Strong attention to detail, creative solutions, and analytical skills required Strong interpersonal and teamwork skills Ability to work within a collaborative environment Willingness to take initiative, without waiting for direction Excellent Microsoft PowerPoint design, Excel and Word skills Ability to pay attention to metrics, detail, and quality of output Other duties, as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Minimum Qualifications Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience Results-oriented and deadline driven Excellent English language skills Familiarity with voiceover technology Preferred Qualifications Bachelor's degree in Business, Marketing, Organizational Development, Organizational Behavior, Corporate Communications, or Change Management Minimum of 2 years’ experience in a dedicated training, learning, development or change management role Change Management certification or designation PMP (Project Management Professional) certification Experienced in team collaboration and file-sharing applications ITSM industry experience Excellent problem-solving and critical thinking skills Salary Range $24.48 - $46.49 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law