What this Job Entails: Supports process improvement efforts designed to improve efficiency, decrease costs and improve quality of work. Scope: This position supports projects under higher level Process Improvement personnel. Your Roles and Responsibilities: Interview process subject matter experts (SMEs) to understand how their processes work. Listen to needs of the business partner and consider those needs by asking probing questions until the real need is surfaced and understood. Document information elicited using analytical tools and techniques such as spreadsheets, pareto charts and process maps. Read and interpret process data Participate in process re-engineering efforts. Facilitate process working sessions. Complete other related duties as assigned Required Qualifications/Skills: Bachelor’s degree, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience Strong listening skills Effective verbal and written communication skills Experience handling multiple tasks and working under time constraints in support of various assignments Preferred Qualifications: Certified Six Sigma or Lean Self-motivated Results-driven Ability to apply an understanding of how processes should work Ability to forge strong relationships with business stakeholders and colleagues Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $18.77 - $25.59 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law