53 Customer Success Specialist Jobs in Orlando, FL
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Astronaut Scholarship Foundation is Hiring a Customer Success Specialist Near Orlando, FL
The Astronaut Scholarship Foundation (ASF) is currently seeking a dedicated and customer-oriented individual to join our team as a Customer Success Specialist. ASF is a non-profit organization that annually awards scholarships to talented college students pursuing careers in science, technology, engineering, and mathematics (STEM).
As a Customer Success Specialist, you will play a vital role in ensuring the success and satisfaction of both our scholarship recipients and donors. You will serve as the primary point of contact for our stakeholders, providing them with exceptional support and guidance throughout their journey with ASF.
Responsibilities- Build and maintain strong relationships with scholarship recipients and donors, ensuring their satisfaction and engagement with ASF.
- Provide timely and personalized support to address any inquiries or concerns from stakeholders.
- Collaborate with internal teams to coordinate scholarship-related activities and events.
- Proactively identify opportunities to enhance the scholarship experience for recipients and engage donors.
- Collect and analyze feedback from stakeholders to support continuous improvement initiatives.
- Keep accurate records and maintain a comprehensive database of scholarship recipients and donors.
- Assist in the creation of reports and presentations summarizing program outcomes and impact.
- Stay updated on industry best practices related to customer success and donor stewardship.
- Bachelor's degree in business, communications, or a related field.
- Previous experience in customer service or account management.
- Strong interpersonal and communication skills.
- Ability to build and maintain relationships with diverse stakeholders.
- Excellent problem-solving and critical thinking abilities.
- Knowledge of CRM systems and database management.
- Proficient in Microsoft Office suite.
- Detail-oriented and highly organized.
- Ability to work collaboratively and independently.
- Passion for education and supporting students in STEM fields is a plus.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Wellness Resources
- Stock Option Plan
Job Summary
Full Time
Civic & Environmental Advocacy
$70k-91k (estimate)
06/21/2024
06/23/2024
astronautscholarship.org
PHOENIX, AZ
50 - 100
1984
Private
KAREN MISCHLISPY
<$5M
Civic & Environmental Advocacy
Related Companies
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
03/23/2022: Springfield, OH
Build relationships with executive decision-makers.
01/21/2022: Champaign, IL
Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
03/27/2022: High Point, NC
Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
03/10/2022: Las Vegas, NV
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
01/24/2022: Bloomington, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
02/08/2022: Pierre, SD
Build customer loyalty through feedback.
04/04/2022: Savannah, GA
Enterprise account management experience.
02/20/2022: Portsmouth, NH
Experience working with SaaS products.
01/19/2022: Boulder, CO
Experience managing accounts for a product that solves complex problems across many business units.
03/24/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Success Specialist.
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