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As the worlds leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances, and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.
Reporting to a Customer Solutions Operations Supervisor, the Customer Service Expert, Universal position is a customer service and technical support role focused on providing a premier customer experience and end-to-end support for all Asurion products that can include, mobile protection and devices in a consumers home ecosystem. The Expert will be responsible for providing a premier customer service experience, including customer education and advanced troubleshooting on all covered products, consumer electronics and connected devices. The Customer Service Expert will handle complex technical inquiries from customers who need assistance troubleshooting total home products and wireless connectivity issues on technology such as smartphones, tablets, desktops, laptops, gaming systems, home energy and security, other appliances, and consumer electronics.
Gulch onsite benefits:
Job Responsibilities:
Job Requirements:
Physical Requirements:
Full Time
$40k-50k (estimate)
06/29/2024
07/12/2024
asurion.com
ARCOLA, VA
7,500 - 15,000
1994
$3B - $5B
Retail