Director, Government and Education Business Development

Location: Nashville, TN

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing: The Director UBIF Business Development is responsible for the development and implementation of a strategy to increase out of warranty repair volume across the uBreakiFix network. They will explore external opportunities to increase volume by sourcing, negotiating with, and securing contracts with new partner channels (e.g., school districts and government entities). They will work cross-functionally across multiple Asurion teams, including Operations, Partner Programs, Product, Pricing & Marketing, to understand the mix of business across mobile and non-mobile devices and identify opportunities to drive further out of warranty traffic to stores. In addition, this person will assist in developing and deploying new business ideas, concepts, and strategies that support the growth footprint of the network.

Essential Duties and Responsibilities:

• Drive out of warranty business on a weekly, monthly, and annual basis across the uBreakiFix network
• Explore opportunities to secure contract with new channels to drive additional and/or exclusive repair volume to the stores, with a specific focus on school districts, government entities, and similar channels
• Work cross-functionally with Product, Marketing, Finance, Operations, etc. to demonstrate value proposition to and negotiate contracts with potential channel partners
• Work cross-functionally with Product, Partnership teams, Operations, etc. to develop and deploy pilots and longer-term program management across the network
• Define key metrics and KPIs for out of warranty growth and pilots ensuring actionable outcomes; provide in-depth analysis, troubleshooting, and solutions on results
• Deep dive into each “product” within mobile and non-mobile devices to understand mix of business and identify opportunities to drive further out of warranty volume
• Identify areas of opportunity in pricing and work with Pricing and Operations to develop the best value proposition for our customers
• Advise on most impactful ways to establish service offerings, especially in non-mobile categories, to drive increased volume
• Partner with Marketing on messaging of service offerings and promotions for maximum impact
• Assist in development of new business opportunities or business cases across Asurion Stores
• Identification and testing new offers and opportunities aimed at driving volume to stores, including out of warranty repairs and accessory sales
• Adheres to internal standards, policies and procedures
• Performs other duties as assigned
• Travel Required; 20% - includes overnight stays.
• Supervisory Responsibilities: Individual Contributor.

Here’s what you’ll bring to the team:

• Bachelor’s degree in Business Administration or related field required; advanced degree encouraged
• 5-7 years of experience securing contracts with schools and government entities
• Proven sales/business development experience with school districts, OEM’s and or VAR’s
• 5-7 years of retail operations and/or volume generation experience
• Proven ability to lead revenue-focused business transformations & growing customer volumes
• Extensive experience in leading & influencing teams working with industry best practices and applying these to create and deliver practical solutions
• Experience managing multi-functional business units with P&L, budget, and people management responsibilities
• Ability to develop, mentor, and highlight top talent within the business
• Proven problem-solving and analytical capabilities
• Strong business development and relationship building experience
• Strong communication and public speaking skills
• Ability to build and maintain relationships and partner effectively across diverse internal and external organizations
• Ability to represent UBIF and act as a brand ambassador outside of the office setting
• Strong change management and facilitation skills
• Successful track record of working through barriers and delivering results
• Active listener; strong communication - verbal and nonverbal
• Manages time; self-directed in most work areas; assists others
• Builds relationships with teammates and establishes relationships with key stakeholders
• Detailed understanding of the products and services offered.
• Adaptable to change; can help support others through change
• Contributing team member and leverages relationships to advance work
• Provides peer to peer feedback and coaching to new team members
• Inspires peers through engagement, team support and continuous improvement.
• Accountable for own performance and supporting efforts of team, acting with a customer first mindset.

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills