12 Customer Success Manager Jobs in Albany, NY
ASWAT is Hiring a Customer Success Manager Near Albany, NY
Job Description
We are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team .
About ZIWO:
ZIWO is an Omnichannel Cloud Contact Center Software ( CCAAS ) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and an open API architecture, ZIWO facilitates integration with any application, ensuring flexibility and ease of use.
ZIWO connects users across 145 countries, including the GCC, enabling instant expansion into new markets.
Technical/Interpersonal Competencies:
- Effective Communication Skills
- Technical Proficiency: A comprehensive understanding of the platform and its technical components to assist clients with any technical issues.
- Client-Centric Approach
- Training and Presentation Skills
- Time Management
Responsibilities:
- Facilitate the onboarding process for new clients, ensuring a seamless transition onto the platform.
- Customize the onboarding process based on the specific needs of each client.
- Oversee the deployment process and resolve any technical issues promptly.
- Conduct kick-off meetings with client agents and provide comprehensive training on platform features.
- Offer ongoing support, advice, and recommendations to optimize platform usage.
- Address client inquiries and concerns promptly, demonstrating a commitment to their success.
- Act as a trusted advisor, aligning platform usage with client business objectives.
- Gather client feedback and advocate for their needs within the organization.
- Monitor client usage to identify opportunities for upselling additional services.
Qualifications:
- 3 years of experience in a customer success role.
- Fluency in Arabic and English.
- Bachelor's degree in Business Administration, Computer Science, or related field.
We are proud to foster an inclusive workplace and welcome individuals from diverse backgrounds to join our team.
Job Summary
Full Time
$107k-149k (estimate)
06/23/2024
07/11/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
