As the Operations Manager , you will be responsible for managing all fire alarm, fire extinguisher, fire sprinkler, suppression, monitoring operations, and all other field related activities. You will have the latitude to use your skills and talents to lead a team that insists on operational excellence, mold strategies that will develop the team to perform at a level that will set a new bar of expectation in our market and be a part of creating over-the-top positive customer experiences that rarely exist in the Fire & Life Safety industry.

Leadership:

• Manage, mentor and lead operations including the fire alarm and suppression systems project team and service and inspections teams across our full-service capability.
• Direct the implementation of branch operation solutions and services programs, workflow standards, quality and productivity, safety programs, best practices, and other initiatives.
• Lead efforts to develop relationships with local AHJs, key industry associations, and other important industry networks to influence code and enforcement development in favor of our business and our customers.
• Create a scalable and repeatable business model, to support growth plans, by putting into place the people, systems and facilities to enable healthy rapid growth.
• Support sales team activity with operational expertise as required to ensure estimates reflect an accurate representation of the scope of work.
• Contribute as key stakeholder of integration team for acquisitions in the Spokane market with focus on effectively integrating new business and new employees into the culture and processes of PSI.

Performance Management:

• Identify and champion change and solutions across functional teams and business units through thoughtful change management.
• Responsible for recruiting and on boarding of employees throughout branch, in partnership with headquartered Recruiting Team and local HR touch points.
• Lead teams to meet or exceed key performance indicators of operational performance.
• Conduct annual performance reviews for direct reports and ensure consistent reviews for all employees.
• Improve processes and maintain positive culture with in-office teams and field teams, to continue down the path of PSI being top in our industry.

Financials:

• Manage revenue, margins, and operating expenses/expenditures to achieve monthly and annual business plan projections and forecasts.
• Provide and manage financials using key performance indicators on a consistent basis as required by company reporting processes.
• Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities.

Requirements:

• 5-7 years of progressive responsibility in Fire & Life Safety management with demonstrated ability to lead, motivate and direct personnel toward achievement of a common goal. Additional skills and experience and knowledge in Operations, Construction and Service.
• NICET certification(s) in Fire Alarm, Specials Hazards or Water Based Systems preferred.
• Bachelor’s degree or equivalent in Business Administration, Fire Protection, Construction Management or related field preferred or equivalent work experience in the Fire & Life Safety industry.
• Previous field experience as a fire alarm, fire sprinkler or suppression technician preferred.
• Proven ability to work in Enterprise Resource Planning (ERP) and service management software to track performance and run reports as needed to manage to Key Performance Indicators (KPIs).
• Proven abilities to work with Office 365 suite, including but not limited to Word, Excel, Outlook, OneDrive and OneNote (Sharepoint creation/edit a plus).
• Must be able to travel for off-site meetings, job walks and other industry events.
• Must have a valid driver’s license with an acceptable driving record.