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The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer’s experience.Key Roles and ResponsibilitiesProvides customers a positive shopping experienceRegularly performs Supervisor functions. Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security. Partners with General Manager (GM), or in GM's absence, District Manager, Store Director/Store Manager on non-standard issues as they arise. Manages all front end audit and cash compliance responsibilities. Ensures team is trained in the processing of all transactions per policy.Performs cashier duties accurately while processing all transactions per policy.Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.Maintains conditioning and housekeeping (inside and out) standards Timely and thorough incident reporting compliance.Submits facilities, IT, and store communication requests as needed.Drives productivity by training, coaching, counseling employees, planning, monitoring, and appraising job results.Performs and trains team on all customer support responsibilitiesOperates all equipment in a safe manner per directed procedures. Ensures a safe working and shopping environment while minimizing shrink and damages.Plan, delegates, and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures. Qualifications and CompetenciesAt least 18 years oldHigh School Diploma/EquivalentAbility to work a flexible schedule including nights, weekends, and some holidayAbility to lift a minimum of 50 lbs., team lift 100 lbs.Contributes to a customer focused environment while demonstrating excellent service.Communicates clearly with customers, team and leadership.Reliable and trustworthyAbility to work effectively independently and within a team to perform all tasks as assigned.Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
Full Time
Skilled Nursing Services & Residential Care
$41k-50k (estimate)
05/22/2023
09/25/2024
athomehs.com
SCHNECKSVILLE, PA
25 - 50
2011
PATRICK STONICH
<$5M
Skilled Nursing Services & Residential Care
The job skills required for Customer Support Specialist - FT include Customer Support, Planning, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist - FT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist - FT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist - FT positions, which can be used as a reference in future career path planning. As a Customer Support Specialist - FT, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist - FT. You can explore the career advancement for a Customer Support Specialist - FT below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.