You haven't searched anything yet.
About the Company:
As an Escalation Specialist at ATB Technologies, you will play a crucial role in ensuring the smooth resolution of complex technical issues and customer concerns. This position is perfect for someone who thrives on solving intricate problems, enjoys deep dives into technical issues, and prefers implementing long-term solutions over quick fixes. You will work closely with various teams to ensure customer satisfaction and maintain high service standards.
Responsibilities:
Technical Problem-Solving:
Escalation Handling and Resolution:
Proactive System Management:
Comprehensive Documentation:
Continuous Improvement:
Training and Mentorship:
Qualifications:
-Technical Expertise:
-Attention to Detail: Strong analytical skills to diagnose and resolve complex technical issues.
-Client Interaction: Excellent verbal and written communication skills, capable of conveying complex technical information to clients and non-technical stakeholders.
-Teamwork: Experience working in a collaborative team environment, with the ability to mentor and guide junior team members.
-Dedication to Quality with Long-Term Solutions: A detail-oriented approach with a commitment to finding and implementing long-term solutions rather than quick fixes, maintaining high standards of service and support.
-Adaptability: Ability to manage and prioritize multiple tasks in a dynamic environment, adapting to changing circumstances and expectations.
-Travel: Drivers’ license and vehicle required for local travel in the St. Louis region to client sites as needed.
What ATB Technologies brings to the table:
Full Time
$39k-48k (estimate)
06/24/2024
07/11/2024
The following is the career advancement route for Escalation Specialist positions, which can be used as a reference in future career path planning. As an Escalation Specialist, it can be promoted into senior positions as a Customer Retention Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Escalation Specialist. You can explore the career advancement for an Escalation Specialist below and select your interested title to get hiring information.