8 Client Support Representative Jobs in Harrisburg, PA
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ATC is Hiring a Client Support Representative Near Harrisburg, PA
Description Of Duties
- Assists with the maintenance of client paperwork, files, records, and documentation accurately and in compliance with standards and best practices.
- Assists in coordinating client meetings, appointments, and follow-up as required. Helps prepare and distribute meeting agendas, minutes, and action items.
- Acts as a point of contact for municipalities and/or members, assists with handling inquiries and resolving issues promptly, accurately, and professionally.
- Contributes to the preparation of client communications, reports, and presentations as needed.
- Collaborates with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to ensure municipalities and/or members receive exceptional service and support.
- Collaborates closely with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to prepare various operational and activity reports. This entails the preparation of said reports in final and/or draft form and often requires the gathering of statistical or other information.
- Compiles and analyzes data to identify trends, opportunities, and areas for improvement.
- Assists in preparing regular and ad-hoc reports for municipalities, members, and internal stakeholders. Collaborates with the team to develop insights and recommendations based on data analysis.
- Maintains knowledge of PMRS’ base plan documents associated with defined benefit and cash balance plans as well as a working understanding of plan-specific adoption agreements that set forth specific provisions of each pension plan under management. Understands relevant functional and legal differences among IRS qualified retirement plans eligible for local government use, the key employer fiduciary obligations and plan administration responsibilities associated with PMRS-administered pension plans, and the specific information contained in PMRS’ member-related statements and calculations.
- Ensures compliance with regulatory requirements and internal policies related to pension administration. Assists in conducting risk assessments, audits, and compliance reviews.
- Collaborates with the team to implement risk mitigation strategies and control measures.
- Participates in training sessions and workshops to enhance knowledge of pension administration services.
- Assists in onboarding new team members and provides ongoing support and guidance. Contributes to the development of training materials and resources for internal use.
- Participates in special projects as assigned by the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff.
- Represents the Pennsylvania Municipal Retirement System in meetings and performs and/or coordinates various administrative functions and other related duties as assigned.
Essential Functions
- Communicates effectively, both orally and in writing
- Interprets applicable policies and procedures
- Organizes, prioritizes, and monitors work assignments
- Develops and finalizes correspondence, presentations, contracts, and reports
- Establishes and maintains effective working relationships
- Understands pension administration concepts and practices
- Applies legislative and policy requirements
- Diagnoses and troubleshoots problems
- Uses personal computer, associated software, and standard office equipment
- Logs and tracks correspondence and client communication
Job Summary
Contractor
Retail
$35k-43k (estimate)
07/13/2024
09/08/2024
aluminumtrailer.com
NAPPANEE, IN
200 - 500
1999
$50M - $200M
Retail
Related Companies
About ATC
The Aluminum Trailer Company (ATC) has been manufacturing aluminum trailers for 20+ years and has been recognized as a trailblazer in the trailer industry. ATC builds virtually every aspect of the trailer in-house, as every component is produced and assembled under one roof in our Indiana facilities, made by hand in the USA. Through our unique manufacturing process, we have combined the best of both worlds: Amish craftsmanship with State-of-the-Art technology. ATCs product lineup includes the Quest X, the Raven, the Sprint Series, and the ATC Toy Hauler. With limitless customization possibilit...ies and unwavering commitment to continuous improvement, ATC has become an industry leader in engineering design, quality, fit, and finish. ATC has produced trailers for customers in all consumer and industrial markets, including a number of Fortune 500 companies, racing teams and other diverse clientele such as: Sunoco Racing Fuel, Oakley Sunglasses, Nissan, Ford Motor Group, Microsoft, Lockheed Martin, Jimmy Johnson, Bobby Labonte, Verizon, Farm Bureau Insurance, Applied Global Technologies, Redbull, Golf Channel, Ferrara Fire Apparatus, Time/Warner, Penske, and John Deere. Find us online: -Website: https://www.aluminumtrailer.com -Facebook: https://www.Facebook.com/ATCTrailers -YouTube: https://www.YouTube.com/aluminumtrailer -Instagram: https://www.instagram.com/atctrailers -Flickr: https://www.flickr.com/photos/aluminumtrailercompany/
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The job skills required for Client Support Representative include Communicates Effectively, Presentation, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Representative positions, which can be used as a reference in future career path planning. As a Client Support Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Representative. You can explore the career advancement for a Client Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Representative job description and responsibilities
Client support representatives manage client relationships and provide customer support.
02/19/2022: Chattanooga, TN
Client support representatives help customers resolve technical problems associated with a product or service.
02/02/2022: Asheville, NC
They also ensure compliance with standards established procedures for addressing client concerns.
02/03/2022: Kansas City, MO
Client support representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
01/27/2022: Ventura, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
03/21/2022: Medford, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Representative jobs
For this kind of job u need to practice active listening and learn to empathize with your customers.
01/28/2022: Terre Haute, IN
Familiarity with your products or services can do good for you as you work as customer support rep.
01/25/2022: Akron, OH
Client support representatives need to be current on technological developments and trends to be effective on their job.
02/25/2022: Harrisburg, PA
Client support agents can find out which tickets need their attention the most by creating customized ticket views.
04/14/2022: Nashville, TN
Soft skills like Teamwork, Customer Satisfaction, Problem Solving, Negotiation and Communication are essential for Customer Support Representative roles and jobs.
01/27/2022: Wichita Falls, TX
Step 3: View the best colleges and universities for Client Support Representative.
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