What are the responsibilities and job description for the Ticketing Systems Associate-TEMP position at ATG Entertainment?
POSITION: Ticketing Systems Associate (TEMP)
LOCATION: New York, NY
HOURS: Temporary – Full time
COMPENSATION: $60,000-$65,000
JOB PURPOSE
Reporting to the Ticketing Systems Manager and supporting a growing Central Ticketing team based in New York City. The ideal Ticketing Systems Associate will have prior knowledge of Live Entertainment ticketing, the ability to learn the AudienceView system and adapt quickly. This position will require a collaborative and nimble intellect, a can-do attitude, and strong attention to detail. This candidate should have a strong interest in systems and live entertainment.
RESPONSIBILITIES
- Will work on-site in Midtown, Manhattan with some optional work-from-home days.
- This role will be responsible for following Ticketing Systems and Ticketing Operations daily processes to ensure all events are set-up and maintained correctly and provide ticketing support as needed over the life of an event.
- This role will work with the Ticketing Systems Manager in the Audience View system to ensure the Ticketing System(s) are correctly managed
- This role will work with a variety of departments to ensure processes are maintained correctly.
- This role will undertake special projects as required to support the Ticketing Systems and Ticketing Operations.
- Requires the ability to communicate effectively with internal and external stakeholders.
- This position will involve collaborating with teams across various time zones including the UK, Eastern, Central, and Pacific.
- Requires working closely with the various Ticketing, Programming, eCommerce, Food & Beverage, and Marketing teams on general operational processes.
- All other duties as assigned.
EXPERIENCE and SKILLS
- Familiarity with the AudienceView ticketing system strongly preferred.
- Minimum bachelor’s degree in Arts, Communication, or Business preferred.
- Must have prior ticketing systems experience.
- Comprehensive knowledge of Microsoft Suite required.
- Experience in the Live Entertainment industry is a plus.
- Should possess excellent written and verbal communication skills, with strong organizational skills, and the ability to provide a high level of customer service.
BENEFITS
- Full-Time Temp-Benefits eligible after 90 days of employment
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and live music arenas. ATG Entertainment own, operate or programme 64 of the world’s most iconic venues across the UK, the US and Germany, each year entertaining over 18 million audience members. Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances every year. ATG also owns a leading ticketing platform, with ATGtickets.com attracting than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.
It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. Learn more about ATG Entertainment, visit www.atgentertainment.com/
ATG Entertainment’s Inclusion, Diversity, Equity, & Access Mission Statement
A Stage for Everyone
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. On stage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.
At ATG Entertainment, we provide a stage for everyone.
Salary : $60,000 - $65,000
