NMMES-012 - Help Desk Support Specialist II

Requisition: 2024-01-007

Description/Job Summary

Help Desk Support Specialist II

Norfolk, VA

Requires US Citizenship

Employment Term and Type: Regular, Full Time

Required Security Clearance: Secret

Required Education: At least 2 years of experience in the field or in a related area.

Job Description

Support the Naval Sea Systems Command Code 03S (NAVSEA 03S) Digital Industrial Operations

(DIO) efforts concerning information technology services in support of the Navy Maritime

Maintenance Enterprise Solution (NMMES) Program.

Primary Duties and Responsibilities:
Relies on extensive experience and judgment to plan and accomplish goals.
May lead and direct the work of others.
Serves as the initial DIO point of contact for troubleshooting hardware and software

problems.
Responds to end-user phone, email, or chat requests for support to resolve basic computer,

application, system, device, access, or performance issues.
Utilizes product information or solution database to research, troubleshoot, and deliver

solutions.
Advises users on the methods, steps, and actions to resolve and avoid future issues and

provides documentation as needed.
Documents incidents using help desk systems or tools. Escalates problems to appropriate

levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set

passwords.
Fulfills all service level standards for response time and quality.
Works under the close direction of senior personnel in the functional area.

Qualifications:
Familiar with a variety of the field's concepts, practices, and procedures.
Possesses a moderate understanding of general aspects of the job.

Desired:

Education:

At least 2 years of experience in the field or in a related area.

Years Experience:

Experience with IT and Cybersecurity

Physical and Environmental Conditions:
Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with

colleagues and customers, Listening, Sight, Use of hands/fingers.

This position description is not intended as, nor should it be construed as, exhaustive of all

responsibilities, skills, efforts, or working conditions associated with this job. This and all positions

are eligible for organization-wide transfer. Management reserves the right to assign or reassign

duties and responsibilities at any time.

Company Overview:

Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned

Small Business (SDVOSB) focused on Information Technology and Communications consulting,

system engineering, integration, deployment and operation of state of the art command and control

and information systems that deliver critical network centric solution to the warfighter. With a

proven track record of technical support to our customers, we are looking for innovative industry

professionals to join our team.

ATG offers a generous compensation package including health, dental, vision, 401(k), group life

insurance, educational reimbursement, among other benefits.

We value our employees and strive to offer many opportunities for professional growth.

ATG is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Vets/Disability