1 IT Helpdesk Engineer Job in Mountain View, CA
Athelas is Hiring an IT Helpdesk Engineer Near Mountain View, CA
Athelas' mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.The Athelas suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Commure, our growing suite of solutions now includes:
- Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes
- Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients
- Staff Safety - Commure Strongline protects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations
- At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention
- Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers
- Automated Dictation - Athelas Scribe utilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day
If you're eager to advance our mission to make health the focus of healthcare, come join us!
This full-time position requires working on-site at our Mountain View, CA office.What You'll Do
- Provide technical support for internal employees via in-person consultation, phone, email, Slack, and remote sessions, focusing on resolving end-user issues and ensuring work readiness for team members.
- Troubleshoot and resolve computer, mobile device, and network issues, including access issues, system errors, network connectivity, and application problems.
- Document and maintain support cases in the company ticketing system (Jira), tracking support activities and resolutions.
- Develop and maintain support documentation and knowledge base articles in Jira/Confluence.
- Collaborate with end users to understand their workflows and provide guidance on system usage and best practices.
- Act as the primary point person for onboarding and offboarding of employees including systems access, laptop provisioning, and workstation setup.
- Assist with end user system updates, configuration changes, and optimizations to maintain optimal performance of team tools.
- Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, or a related field, or equivalent work experience is required.
- 1-3 years of experience in a technical support role, preferably within the healthcare industry.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of technical proficiency troubleshooting issues on MacOS, MS Windows 10/11, Android, & iOS.
- Experience with Jira Service Desk and Confluence.
- Experience with Jamf MDM and Okta SSO administration.
- Experience with Cisco Meraki networking preferred.
- Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well
- Technology Focus: Revolutionizing how technology can be used in the healthcare industry
- Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator
- Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions
- Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!
- Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.
Employees will be required to attest to these requirements upon hire and on an annual basis.
Compensation Range: $65K - $80K
Job Summary
Full Time
Medical Technology
$52k-65k (estimate)
07/23/2024
09/11/2024
athelas.com
CUPERTINO, CA
<25
2016
TANAY TANDON
<$5M
Medical Technology
Related Companies
About Athelas
Rapid Immune monitoring through Deep Learning. https://athelas.com
The job skills required for IT Helpdesk Engineer include Troubleshooting, Technical Support, Service Desk, Problem Solving, Networking, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Helpdesk Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Helpdesk Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Helpdesk Engineer positions, which can be used as a reference in future career path planning. As an IT Helpdesk Engineer, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Helpdesk Engineer. You can explore the career advancement for an IT Helpdesk Engineer below and select your interested title to get hiring information.
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