About the Role

The Operational Center of Excellence Team sits squarely at the intersection of today and tomorrow, focused on delivery of business and financial objectives, while also helping define and develop the strategic building blocks for future growth. Partnering closely with channel leads and cross-functional partners, this role will enable and accelerate profitable growth.

What You'll Do

• Develop, in partnership with Brand Marketing and Product teams, a holistic approach to the Brand Commercial Plan, inclusive of brand activations, events, and promotions threading end-to-end customer journey to ensure maximum impact,
• Lead Go-to-Market (GTM) end to end process with cross functional Ops partners process to help drive pre-season and in-season planning discussions,
• Balance driving customer acquisition and LTV through brand-right moments while also addressing short-term business needs,
• Partner with Finance and Product teams to understand business performance and lead thinking on how to accelerate / address when needed,
• Hindsight GTM activities against Brand goals to drive recommendations for future,
• Participate in long-range planning (LRP).

Who You Are

The right candidate is a collaborative problem-solver and an execution driver who can balance strategy with execution. A collaborative style of working and a growth mentality are must-haves. Reporting in through the CFO/COO, you will also play a significant role in providing insightful analysis to drive recommendations to the leadership team.

• Customer-first mindset in driving decision-making, while balancing financial goals and objectives; ability to manage to multiple stakeholders
• Understanding of the levers and unlocks needed to run both digital and brick-and-mortar businesses, while maintaining an omni lens
• Strong operational skills and curiosity on end-to-end customer journey to help drive efficiency
• Strategically-inclined with the ability to understand and prioritize what matters in driving meaningful, sustainable growth
• Strong financial acumen; understanding of full P&L and levers/trade-offs to drive profitable growth
• Exceptional influencing skills and collaborative mindset