Position Summary
The Network Engineer I position is responsible for configuring, testing, troubleshooting, and optimizing customer-facing and internal data and voice communication networks for Atlantech Online. They will ensure network maintenance is performed in a timely manner with minimum impact to availability and capacity.
Note: This position is 100% on site at Atlantech's office and is not a remote position. This position does not include a relocation allowance and therefore we are seeking candidates who currently reside in the Metro DC area.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

• Configure, test, troubleshoot, deploy, and validate operations of network equipment supporting customer facing services.
• Work directly with Sales, Installations and Support staff to ensure service delivery metrics are being met.
• Provide Tier 3 support for Event Management, Incident Management, and Problem Management.
• Document troubleshooting procedures in internal ticketing system.

• Provide technical training for less experienced staff.
• Participate in Change Management and Project Management processes.
• Monitor and regularly report on Service Availability and Service Capacity.
• Configure, test, troubleshoot, deploy, and validate operations of network equipment supporting corporate enterprise services.
• Occasional local travel required. Take part in 24/7 on-call rotation.

• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma, GED Equivalent required.
• CCNA-SP, JNCIS-SP, or other comparable network certifications a plus, but not required.

• COVID-19 vaccine is required. Reasonable accommodations may be made for those with disabilities or sincerely held religious beliefs.
• 3 to 5 years of relevant experience; Minimum of 3 years of experience in advanced troubleshooting of large networks
• Experience with Cisco and/or Juniper Switching, Routing, and Security products.

Experience with internal (IS-IS/OSPF) and external (BGP) routing protocols.

• Experience with Unified Communications deployments, Quality of Service (QoS) policies and VoIP troubleshooting
• Experience with Firewalls, VPNs, and other Network Security technologies
• Experience with MPLS networks and services such as L3VPN, EoMPLS, VPLS, EVPN, etc.
• Experience with Layer 2 technologies such as VLANs, Q-in-Q, STP, etc.

• Experience with Fiber, Copper and other networking media
• Access to reliable transportation required. Candidates with a valid driver's license and knowledge of the DC Metro area are preferred.
• Excellent Customer Service skills
• Excellent analytical skills, attention to detail and technical writing proficiency

Benefits

• Competitive Salary - Based on Experience
• Advancement Opportunity
• Medical, Dental, Vision Insurance
• Monthly Parking Permit or Metro Allowance
• Generous Paid Vacation and Sick Leave

Note: This position is 100% on site at Atlantech's office and is not a remote position. This position does not include a relocation allowance and therefore we are seeking candidates who currently reside in the Metro DC area. Please do not apply if you do not currently meet this requirement.