We are looking for a Receptionist/Cashier to join our team. This position is responsible for receiving/processing payments for services rendered, explaining the work performed, assisting with answering the phones, booking appointments, conducting follow-up calls, and answering client inquiries promptly and effectively.

We seek someone articulate, friendly, and who thrives in a fast-paced environment.

Responsibilities

• Ensures excellent service standards and maintains high customer satisfaction
• Answers incoming calls to the Service department and schedules appointments or directs callers when necessary
• Files/retrieves repair orders
• Takes detailed, accurate messages
• Closes out repair orders accordingly after payment is processed
• Completes daily deposit
• Sets and confirms appointments for Service department
• Greets customers with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
• Schedules service for customers either in person or on the phone
• Verifies customer appointments and all relevant customer information (name, phone number, VIN, mileage, etc.)
• Receives/processes payments for products and services and closes repair orders
• Prepares deposits and maintains a cash management system
• Performs other duties as assigned

Qualifications

• High school diploma or GED preferred
• Customer service experience preferred
• Reynolds and Reynolds experience preferred
• Must be dependable and follow assigned work schedule
• Must be able to address and answer customer requests via phone and e-mail
• Strong organizational skills and the ability to effectively multi-task
• Basic knowledge of computers
• Bi-lingual Spanish communication skills a plus
• Must pass a drug test and a background check
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Excellent telephone skills
• Cash handling experience

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program