A client service representative must have a highly developed sense of integrity and commitment to client satisfaction. You must strive to demonstrate a passion for excellence with respect to treating and caring for clients. This position reflects the first impression of every hospital client. In this role you must be professional, friendly, courteous and capable of handling challenging situations with ease. You are the goodwill ambassador for the hospital and will coordinate and represent all facets of the client care experience. We are looking for a Full-time Client Service Representative to provide outstanding customer service to our clients. Looking for an applicant that has a flexible schedule and available to work both nights and weekends.

Knowledge, Skills, Talents & Abilities:

· Excellent time management skills

· Professional appearance and mannerism

· Ability to work under challenging conditions

· Strong decision making and analytical abilities

· Ability to multi-task

· Self-motivated

· Positive, pleasant, patient and friendly attitude

· Excellent communication skills, oral and written

· Ability to handle money accurately and honestly

· Ability to prioritize

· Effectively manage large volumes of incoming telephone calls

· Has “thick skin” and is able to handle complaints and unpleasant clients.

· Strong detail orientation and communication/listening skills

· Possess a strong work ethic and team player mentality

· Must be reliable

Duties and Responsibilities:

· Prepare records and consent forms

· Answer phones

· Organize and distribute faxes and mail accordingly

· Assist clients fill out registration forms

· Send out thank you and sympathy cards

· Admit patients

· Perform client check-in/out

· Schedule appointments and procedures

· Confirm patient appointments and procedures

· Scan documents into correct patient charts

· Fax/print & send documents

· Fully navigate DVMAX

· Listen and respond to client’s needs and concerns

· Receive, document and resolve customer complaints.

· Provide information about hospital services

· Process invoice payments, deposits, and refunds

· Daily balance of payments and transactions

· Daily closeout of terminals and DVMAX

· Efficiently take messages

· Notify doctors & technicians of patient arrival

· Maintain and purge medical records

· Handle miscellaneous correspondence

· Maintain up-to-date magazine selections in waiting area

· Maintain coffee machine & water station in waiting area

· Ensure the waiting area is clean and organized at all times

· Willingness to cover shifts, work a flexible schedule, work holiday shifts and occasional overtime when needed

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends only

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person