35 Helpdesk Support Technician Jobs in Orlando, FL
Atlantic.Net is Hiring a Helpdesk Support Technician Near Orlando, FL
Specializing in Public Cloud, Private Cloud, and Managed Services, along with Colocation and Dedicated Servers, we own and operate our certified data center and cloud infrastructure in Orlando, New York, Ashburn, Dallas, San Francisco, Toronto, and London. Our staff are dedicated to implementing tailored hosting solutions that enable customers to enjoy the benefits of cost savings, and allow them to focus on their business.
Atlantic.Net is looking for motivated individuals with a passion for delivering excellent technical support and great customer service. As a Helpdesk Support Technician, you will provide basic to mid-level end-user support to our customers. This position requires the ability to diagnose, identify, research, and troubleshoot a variety of issues. It also requires a courteous individual who can provide patient and efficient assistance pertaining to software, hardware, networking, and printing.
Job Responsibilities:
- Customer Support: Provide first-level contact and deliver effective resolutions to customer issues.
- General Technical Support: Troubleshoot a range of issues related to Atlantic.Net's Windows and Linux product offerings.
- Ticket Handling: Properly escalate unresolved queries to the next level of support (Tier 2).
- Track, Route and Redirect Problems: Ensure that problems are directed to the correct resources for efficient resolution.
- Incident Documentation: Maintain records of actions, interactions, and resolutions in our Helpdesk ticketing system.
- Account Device Maintenance: Update customer device metadata and comments as needed.
- Data Center Staffing: Staff our 25,000 sq/ft data center in Orlando, FL, providing continuous monitoring of all remote hosting sites for any power, environmental, or security-related alarms. Verify customer access to the facility and colocated equipment.
- Additional duties as assigned.
- Previous experience in IT, customer service, or other related fields.
- Ability to build rapport with clients.
- Positive and professional demeanor.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Strong sense of personal responsibility and a desire to learn and improve.
- Ability to prioritize and complete tasks accurately.
- Ability to work holidays.
- Working knowledge of Unix/Linux Operating Systems. (CentOS, Debian, Ubuntu, Rocky)
- Working knowledge of Windows 2016/2019/2022 Operating Systems.
- IT Security best practices.
- Website backend administration, including Apache, Nginx, Plesk, and WHM/cPanel
- Network/Server management and troubleshooting utilities.
- TCP/IP subnetting, network switching, and routing technologies.
- Security Protocols such as IPSEC / SSL-VPN / NAT / OpenVPN.
- DNS; A/AAAA, CNAME, MX, TXT, SOA, PTR, and SRV records.
- Virtualization platforms and architectures, specifically KVM, Hyper-V, and VMWare.
- Firewall appliance management, such as Sonicwall, FortiGate, OPNSense, or pfSense.
- Working knowledge with one of the following languages: BASH, Python, PHP.
- Working knowledge of MySQL and MSSQL, specifically user management, security practices, and basic functionality.
- Benefits after 90-days (Vacation, Health, Dental, Vision, 401K)
- Great internal advancement opportunities
- Training opportunities and hands-on experience in multiple facets of the technical environment.
- Overnight: Sunday - Wednesday (2x 12am-12pm, 2x 12am-10am)*
- shift differential
Atlantic.Net, established in 1994, is a private and profitable non-venture funded Cloud Services company. We are passionate about technology and the future it can bring us. We are looking for like-minded individuals who want to participate in growing and accelerating business. We have thrived in spite of a fragile economy and want to work with others to build something amazing. We are a great fit for someone who wants to help build a sustainable business, and enjoys working with smart, ambitious, optimistic, fun people.
Job Summary
Full Time
Wholesale
$47k-59k (estimate)
06/05/2024
08/04/2024
atlantic.net
REUNION, FL
50 - 100
1994
Private
NOREEN MACLENNAN
$10M - $50M
Wholesale
Related Companies
About Atlantic.Net
Atlantic is a cloud server provider for small and large businesses as well as a business web hosting service provider.
The job skills required for Helpdesk Support Technician include Troubleshooting, Customer Service, Technical Support, Problem Solving, Communication Skills, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Support Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support Technician. You can explore the career advancement for a Helpdesk Support Technician below and select your interested title to get hiring information.
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