** Deskside Site Support Specialist (Hybrid)**

**Job Category****:** Information Technology **Requisition Number****:** DESKS005131 Showing 1 location **Job Details**

**Description**

**Position Accountabilities**

* Provides hands-on desk-side support for end user technical issues related to desktop hardware, operating system, and supported third party applications.

* Completes work orders such as installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals.

* Provides hands-on support for network and server teams when required.

* Troubleshoot and resolve technical issues or escalate complex ones to the appropriate tier 3 support teams or third party vendors.

* Serves as first contact for technical issues within assigned site, and assists with Help Desk overflow when necessary.

**Organizational Relationship**

This position reports to the IT Technical Support Manager.

**Position Qualifications**

Education & Experience

* Associate or Higher College degree, or equivalent, and some computer training certification.

* Degree in a computer technology field or related fields is preferred.

* Microsoft certification preferred.

* Minimum of two to four years of hands on deskside experience and/or training required

Knowledge & Skills

* Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and our customers.

* Attention to detail.

* Creative thinking and problem solving.

* Ability to capture and communicate the context of a situation.

* Excellent oral and written communication skills, with focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person and in writing.

* Ability to work both independently and with the team.

* Ability to delve into and achieve understanding of a problem or request in order to offer the most appropriate possible solution and/or make accurate referrals to other service providers as needed.

* Strong working knowledge of Microsoft Operating Systems and Office productivity products.

* Ability to work on multiple assignments with minimal supervision.

* PC hardware troubleshooting skills.

* Software troubleshooting skills.

* Printer/fax/copier troubleshooting skills.

Other

* Occasional travel may be required.

* Requires the ability to lift and carry up to 50 lbs.

*We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.*

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