Job Title : Desktop Support level 2

Location : Atlanta, GA 30350 (Onsite)

Duration : 6 Months

Responsibilities:

• Troubleshooting and maintenance of End user, Mobile devices and basic telecom equipment.
• Pre-emptive maintenance of End user, telecom & basic IT infrastructure equipment.
• Ensure all end user and IT documentation is updated.
• End user training for new / existing applications when needed.
• Imaging new PCs & laptops and configuring them for end user use.
• Escalation point of contact for help desk issues.
• Represent local IT team for any local business critical IT issues.
• Work with IT management teams to ensure ramp ups and new transitions requirements are handled promptly.
• Manage the queue of the ticketing system.

Qualifications Minimum qualifications:

• BS/MS in information systems, computer applications or similar field preferred.
• At least one Certification - A , network , CCNA, MCSE, MCP.
• Minimum 5 years’ experience in IT service desk analyst role or user support functions

Preferred qualifications:

• Candidate should have experience in technical troubleshooting and resolving client desktop, 0365, MDM & network issues.
• He or she must be proficient working knowledge of Windows 10, Windows7, 0365 apps and least one MDM solution.
• Excellent oral and written communication skills
• Set and meet expectations of end users
• Assertive and able to work successfully in a fast-paced work environment
• Ability to proactively work on problems of diverse scope
• Ability to interact & follow up with offshore teams
• Strong initiative, resourcefulness and follow-through
• Exceptional organizational, prioritizing and multi-tasking skills
• Ability to independently research problems and create solutions
• Demonstrate High level of energy and flexibility
• Willing to work extra hours when required
• Understanding of basic scripting, application packaging and coding
• Knowledge of the Microsoft Deployment Toolkit, Windows Deployment Services, Ghost Imaging
• Office365 knowledge including Outlook/SharePoint/OneDrive/Teams
• Must be proficient with MacOS / iOS
• Ability to provide support to high level executives
• Familiar with various video conferencing hardware/software

Physical Demands:

• Must be able to lift and maneuver heavy electronic equipment such as batteries for power systems, servers, printers and equipment that may exceed 50lbs.
• Standing for long periods of time, crawling under desks, cubicles, equipment etc., or maneuvering in small spaces such as rack spaces, IT closets, server areas is required.

Job Type: Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Experience:

• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Desktop support: 5 years (Required)

Ability to Commute:

• Atlanta, GA 30350 (Required)

Ability to Relocate:

• Atlanta, GA 30350: Relocate before starting work (Required)

Work Location: In person