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The Role

Roles and Responsibilities

• Collect on customers’ accounts, both past due and proactive collections, by working and clearing UDM Worklist daily.
• Handle incoming calls and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately.
• Notify the Credit Analyst, Sales, and RBC of any ongoing payment issues with a customer’s account.
• Recommend accounts for bad debt provision and / or third-party collections.
• Identify, research, and distribute disputed invoices. Coordinate with internal departments to ensure they are resolved.
• Research and resolve short and partial payments.
• Complete Online billing as required by customers.
• Submit and Process Credit Memos on Customer Accounts.
• Process Credit Card Payments.
• Back-up Credit Analyst as required.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people / employees considered necessary to get the job done.
• Portfolio management of active customers ranging $-$1M at any given time.
• Use rigorous logic and methods to solve difficult problems. Must possess the ability to foresee, react, and offer solutions;

probe for hidden information; analyze honestly and look beyond single solution answers.

• Sign off on conditional / unconditional lien releases.
• Perform other duties as assigned

What you can expect from us?

Drive your Career, Explore Opportunities, Realize your Passion . . . Choose your career with us!

Attractive benefits Include :

• Excellent compensation package, including a flexible benefits plan, and generous (k) retirement plan
• Health insurance / Dental insurance / Vision insurance
• Competitive paid time off
• Annual bonus structure

What we expect of you?

Qualifications

Experience 3 years of directly relevant experience.

Education Associates Degree in business or equivalent experience (5-6 years).

Skills Must be an independent self-starter with a positive attitude. Must also be customer-service oriented, have excellent organizational, interpersonal, verbal and written communication, analytical, and decision-making skills.

Must be proficient in Microsoft Office, including Word and Excel. Proficiency in SAP software applications is a plus.

City

Rock Hill, SC

Last updated : 2024-07-09