This role is with a prestigious law firm that stands as an industry leader, renowned for its unwavering commitment to excellence and innovation. They are currently looking to add an AV Technical Support Specialist to provide hardware and software support for the firm's conferencing rooms.

Respobsiltiites:

Tests, sets up, and resolves critical technical issues during:

• Client and internal meetings that require video or audio conferencing, digital presentations, other audio/visual components, or computer technical support;
• Employee training sessions that involve setup and removal of ad hoc training rooms with workstations, projection or video recording/playback;
• On-site/remote depositions and arbitrations that require audio/visual presentation, video archiving, or technical support for material and expert witnesses, judges, visiting attorneys, and court-appointed staff;

Uses, maintains, troubleshoots, and provides basic repair for:

• Portable and built-in video conference equipment
• Built-in speakerphones, portable Polycom units and voice amplification systems;
• Digital projectors, and document cameras;
• Remotely controlled cameras, video and audio matrix switchers and control software;
• Portable screens, LCD display monitors;
• Built-in, boundary, and handheld microphones, lavalier microphones and receivers;
• Overhead speakers, portable speakers, headphones and recorders;
• TVs, and camcorders; and
• Cable television, laser pointers, wireless presentation mice and universal remote controls.

Attends to the following IT Technical Support and duties:

• Offers IT support for conference room attendees;
• Loans out and sets up printers and laptops for short-term use;
• Supports related software, ex. PowerPoint, iManage, Outlook and Windows Media Player;
• Sets up and breaks down ad hoc computer/laptop workstations and training areas;
• Maintains audio/visual stock and maintains AV inventory within ServiceNow Asset Management system;

Requirements:

• Three to ten years of audio/visual experience with specific technical experience in the most popular video conference platforms such as Webex, Zoom, Microsoft Teams, and others;
• Knowledge of Cisco equipment (Cisco Webex Kit Pro, Cisco Webex Kit mini, Cisco Desk Pro, Cisco Board, etc.)
• Ability to troubleshoot Logitech cameras
• Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook).
• Working knowledge of WebEx, Zoom, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications
• Crestron – only exposure, no need to program it, simply troubleshooting ability.
• Zoom – no need to install, only to troubleshoot.
• No Tandberg exp required any longer, as we are 100% a Cisco shop now.
• Working knowledge of the operation and troubleshooting of AV and videoconferencing-related technology.
• Experience working with video editing software (Adobe Premiere);
• Excellent interpersonal and communication skills;
• Strong analytical, problem solving, and decision-making skills;
• Ability to handle multiple tasks and work under time pressures;
• Ability to work independently and determine priorities;
• Ability to establish and meet deadlines;
• Good time-management skills; and
• Availability to work overtime, as needed.