Our client is a public pension fund in need of a Call Center Representative. The ideal candidate should be able to communicate professionally, be highly organized, have a strong customer service background, possess excellent computer and organizational skills, and embody a welcoming and friendly demeanor. This role is in New York City and is an ongoing contract position.

Responsibilities

• Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service
• Answer inquiries by researching, locating and providing relevant information, including any promotional or new product information when applicable
• Forward customer requests to appropriate departments when needed
• Maintain accurate records in the databases by entering information timely and ensuring all files are up to date
• Document all call information according to standard operating procedures
• Ensure a significant working knowledge and understanding of the procedure, protocol, and office guidelines
• Handle outbound calls upon request

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred
• Excellent written, verbal, and listening skills
• Prior experience in a Call Center or Customer Service environment
• Proficient in relevant computer applications (MS Office Suite, Google Suite, etc.); data entry and typing
• Working knowledge of customer service principles and practice, call center technology, and administration and clerical processes; sound decision-making and organizational skills
• Above average customer service skills and the ability to remain calm in stressful situations