119 Senior Customer Success Manager Jobs in Austin, TX
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Atlassian is Hiring a Senior Customer Success Manager Near Austin, TX
OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $145,000 - $193,400
Zone B: $130,500 - $174,000
Zone C: $120,400 - $160,500
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
ResponsibilitiesYour future teamAtlassian Customer Success Managers (CSMs) strive to help customers realize the value of their Atlassian investment. They engage customers to unlock early and sustained business outcomes. This is done by delivering an Agile product delivery methodology, optimizing Developer Tools automation, building new teamwork communities, or improving IT services.
As a Senior CSM, you are a proactive and experienced strategic professional who excels in managing customer relationships. You will provide strategic recommendations to help customers leverage Atlassian products and solutions to achieve maximum value and accomplish their business goals. Senior CSMs are able to combine a solutions approach and use case specialist view, demonstrating a deep understanding of the Atlassian customer journey You will interact with customer contacts from senior-level management to the admin level. In addition, Senior CSMs mentor team members and have a positive impact on the advancement of the team.
What You'll Do
In The United States, We Have Three Geographic Pay Zones. For This Role, Our Current Base Pay Ranges For New Hires In Each Zone Are:
Zone A: $145,000 - $193,400
Zone B: $130,500 - $174,000
Zone C: $120,400 - $160,500
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our Perks & BenefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $145,000 - $193,400
Zone B: $130,500 - $174,000
Zone C: $120,400 - $160,500
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
ResponsibilitiesYour future teamAtlassian Customer Success Managers (CSMs) strive to help customers realize the value of their Atlassian investment. They engage customers to unlock early and sustained business outcomes. This is done by delivering an Agile product delivery methodology, optimizing Developer Tools automation, building new teamwork communities, or improving IT services.
As a Senior CSM, you are a proactive and experienced strategic professional who excels in managing customer relationships. You will provide strategic recommendations to help customers leverage Atlassian products and solutions to achieve maximum value and accomplish their business goals. Senior CSMs are able to combine a solutions approach and use case specialist view, demonstrating a deep understanding of the Atlassian customer journey You will interact with customer contacts from senior-level management to the admin level. In addition, Senior CSMs mentor team members and have a positive impact on the advancement of the team.
What You'll Do
- Support team escalations, the mentoring and development of CSMs, and work closely with the Team Lead on customer and team initiatives.
- As a Senior Enterprise Customer Success Manager, you will develop a trusted advisor relationship with customers (C-suite) helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
- You’ll work closely with the entire account team to develop a joint success plan with your customers to ensure goals are aligned from a business strategy perspective and success metrics are identified
- You’ll manage post-sales activity for your customers through strong relationship-building, product knowledge, planning, and execution
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Proactively engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.
- Mitigate churn through early risk identification, intervention, escalation, and mitigation.
- Function as the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers
- Act as a change agent to support CS leadership by championing new initiatives, driving positive messaging, and sharing upward feedback to leadership on team sentiment
- Act as an SME in at least one product/market solution
- 6 years in Customer Success or account management supporting Enterprise customers with a complex SaaS product portfolio
- Experience in consultative, strategic customer engagement for top tier customers
- Consistently demonstrates strong executive presence and maintains composure in challenging situations
- Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes
- Experience leveraging success plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs
- Experience with one of the following: agile ways of working, project management, DevOps and automation, or IT service management
- Ability to build collaborative relationships internally across product, sales, support, and marketing to facilitate a seamless customer experience
- Rock-solid work and time management in a customer-facing environment
- Familiarity with Gainsight (or similar), Salesforce, and BI tools such as Tableau
In The United States, We Have Three Geographic Pay Zones. For This Role, Our Current Base Pay Ranges For New Hires In Each Zone Are:
Zone A: $145,000 - $193,400
Zone B: $130,500 - $174,000
Zone C: $120,400 - $160,500
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our Perks & BenefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Job Summary
JOB TYPE
Full Time
SALARY
$95k-128k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/31/2024
HEADQUARTERS
MOUNTAIN VIEW, CA
SIZE
3,000 - 7,500
FOUNDED
2018
CEO
MICHAEL LEE
REVENUE
$5M - $10M
Related Companies
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The following is the career advancement route for Senior Customer Success Manager positions, which can be used as a reference in future career path planning. As a Senior Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Customer Success Manager. You can explore the career advancement for a Senior Customer Success Manager below and select your interested title to get hiring information.
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