You haven't searched anything yet.
At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.
Benefits offered include :
Hourly rate : $17.00- $19.00 based on experience.
Bilingual () Differential Pay following CSA training completion-Additional $1.00 per hour.
The shift is Monday through Friday, 9 : 15 am to 6 : 15 pm.
Atmos Energy is seeking Customer Support Associates for our Customer Contact Centers in Waco.
Top Employer Recognition
America’s Best Employers Forbes Magazine
The 100 Most Trustworthy Companies In America - Forbes Magazine
Best Places to Work - Mississippi Business Journal
Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)
The Successful Candidate :
Responsible for performing basic customer support activities including billing review and adjustment, service order creation and emergency call handling.
Maintains working knowledge of Atmos Energy customer service policies, procedures, and systems.
1. Responds to current and / or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements.
This contact is primarily by phone but may also include other forms of communication. (20%)
2. Receives and processes transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)
3. Analyzes, evaluates, and addresses customer issues utilizing current company policy. (20%)
4. Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System.
Communicates correct information to customers in a timely manner. (20%)
5. Research potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)
Minimum Requirements
Educational / Experience Level :
A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.
Communication Skills :
Requires excellent verbal and written communication skills.
Numeric Skills :
Requires the ability to perform basic addition, subtraction, multiplication, and division.
Computer Skills :
Requires intermediate computer skills for data entry, reference and / or retrieval tasks.
Previous experience with a Customer Information System is a plus.
Work Conditions :
Works in an indoor environment.
Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and / or lifting.
May require sitting for long periods of time.
Other Requirements :
As a safety-sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Atmos Energy Corporation, an S&P 500 company headquartered in Dallas, is the country’s largest natural gas-only distributor.
We safely deliver reliable, affordable, efficient, and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South.
As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability, and our communities.
Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.
Job Family : Customer Service
Customer Service
Last updated : 2024-06-04
Full Time
Utilities
$34k-42k (estimate)
06/06/2024
06/22/2024
atmosenergy.com
DALLAS, TX
3,000 - 7,500
2001
Private
JOHN KEVIN AKERS
$1B - $3B
Utilities
PMAM provides Software Development Company which serve global customers.
The job skills required for Customer support associate include Customer Service, Written Communication, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support associate positions, which can be used as a reference in future career path planning. As a Customer support associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support associate. You can explore the career advancement for a Customer support associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.