Job Description
At Atmus, employees are viewed as people first, then colleagues. We give you the freedom and flexibility to do what you're good at and make an impact. Work alongside today's most innovative thinkers and help shape the future with Atmus.
We are looking for a talented WARRANTY CLAIM ASSOCIATE to join our team specializing in Quality for Atmus Filtration Technologies in Stoughton WI, Onsite
Provides support for warranty operations. The main focus for this role will be supporting eRCV warranty activities. This is currently being covered by the engineering team in STO (Stoughton) as well as new product reliability.
This role will support DAF/PACCAR and Canary as well as the Platinum project once launched.
Job responsibilities for eRCV support:
•Receive Parts - customer ships parts directly to this person's attention.
•Take information from the part and input into to warrant log maintained by administrator
•Write test requests and prepare parts for testing
•Review test reports, determine if additional tests are needed or disposition can be given back to Admin.
•Enter additional info from test results into Warranty log
•Deeper testing to understand specific failure modes (e.g. bearing noise is from upper or lower bearing)
•Perform special analysis or testing as requested (e.g. removal force for bearing inside vs outside of spike)
•Support investigation of warranty failures
•Prepare and ship parts to suppliers as needed (e.g. motors to KAVX)
•Prepare data and review with Chief Engineer and Quality on regular basis
•Develop into an eRCV tear-down expert to maintain part integrity for further analysis
Responsibilities
Process warranty related information in appropriate databases under limited supervision. Respond to request in a timely manner, performing due diligence checks prior to updates. Communicate with stakeholders to gather information in order to properly process requests
•Additional Responsibilities:
•Support warranty activities for future CV product launches (jet-assist duckbill for John Deere)
•Support STO with any air filter warranty claims
•Assist with OE warranty process by preparing claims for bulk upload into GWS
•Develop as a back-up for processing OE warranty claims
•Support CKV based warranty team with test requests needed for STO labs
Qualifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.
Base salary range: $61,021 to $67,800
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, other personal and professional benefits.
Atmus and E-verify
At Atmus, we are proud to be an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Atmus will validate the right to work using E-Verify. Atmus will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
About Us
We are deliberately working towards a brighter future. Our daily actions consider what is important to our people, our customers and our planet. We are focused on performance, durability and sustainability to serve the world better.