Job Description :

Job DescriptionHRConnect is the name for our centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs.

This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.

and provides Employee and Manager self-service support This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

g., data changes) or appropriately escalates issues as needed- Inputs data into Workday to transact on customer requests- Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required-Documents all employee inquiries, issues, and transactions in case management tools as required-Participates in continuous improvement workshops and projects as requested-Participates in ad hoc projects as required

Requirement :

What are the top 3-5 skills, experience or education required for this position : 1 Detail oriented2 Ability to multitask3 Empathetic great customer service skills4 Experience with case management / taking back to back calls5 1 year experience in HR6 Spanish / French Canadian speaking skills a plus, for supporting PR and Canada highly desirable.

QualificationsQualification Requirements : -High School Diploma or GED Equivalent.-1 years experience within Human Resources.

• 1 years’ experience in customer service.Preferred qualifications : -Strong customer service and interpersonal skills-Familiar with HR service and processes as well as HRIS tools and systems-Able to navigate computerized data entry systems and other relevant applications-Able to follow standard procedures and processes-Able to escalate issues timely to the right group-Ability to handle confidential and sensitive information

Last updated : 2024-06-25