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Help Desk Technician II
Location : Redstone Arsenal, AL 35898
Clearance Level : US Citizen with an active Secret Clearance required. This position supports a government contract
Job Summary :
B Technology, LLC is looking for an enthusiastic, well-qualified individual to fill the Help Desk Technician II position and to join our team of qualified, diverse individuals.
The Help Desk Technician role involves providing comprehensive help desk and asset management support. This includes managing ticket creation, escalation, and follow-up, identifying and troubleshooting issues, resolving user problems through technical troubleshooting, and ensuring all necessary data is captured in the ticketing system .
Additionally, the position involves imaging and deploying virtual systems, providing initial support for incidents / problems or requests, offering technical assistance for queries related to computer systems, software, and hardware, and responding to inquiries via email, in person, or over the phone.
The Help Desk Technician is responsible for creating and maintaining Standard Operating Procedures (SOPs), installing, modifying, and repairing computer hardware, software, and peripherals, and reporting metrics regularly.
They also confirm resolution, conduct customer satisfaction surveys, and close tickets upon resolution of incidents, problems, or requests.
Moreover, the role includes providing mobile device administrative support and assisting in providing new SIPR tokens, administrator pin resets, replacement tokens, and re-issuance of tokens.
Asset Management Support services are also part of the responsibilities, which involve the receipt, logging, documentation, and disposal of IT equipment.
The position may require sitting or standing for extended periods, typing and reading from a computer screen, and mobility for bending, reaching, and kneeling to complete daily duties efficiently.
Lift weight up to thirty (30) pounds may be necessary.
Job Requirements :
Education / Certifications
Knowledge :
Citrix and virtualization knowledge a plus
Abilities :
Security Clearance : Active Secret Clearance
Must be a U.S. Citizen. A high-level Department of Defense active Secret security clearance is required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
B Technology is an equal opportunity employer.
Job Type : Full-Time
Last updated : 2024-08-14
Full Time
$46k-57k (estimate)
08/15/2024
11/15/2024
The job skills required for Help desk technician include Troubleshooting, Help Desk, Problem Solving, Operating System, Desktop Support, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk technician positions, which can be used as a reference in future career path planning. As a Help desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk technician. You can explore the career advancement for a Help desk technician below and select your interested title to get hiring information.