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About Atrium :
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated.
Join us and become part of an inclusive team.
Client Overview :
Our client in the wellness space is seeking a detail-oriented and hardworking Customer Support Insurance Associate to join their Customer Experience team! This position is temporary to start and there is an opportunity for permanent placement.
The ideal Customer Support Insurance Associate MUST have experience with Benefits and Eligibility within Insurance experience evident on the resume.
Salary / Hourly Rate :
$20 / hr $23 / hr
Position Overview :
The Customer Support Insurance Associate will be assisting clients via email, phone, and chat. At least one year of experience in a Customer Experience role or a related field is required.
The Customer Support Insurance Associate must also have strong communication and problem-solving skills while having the mentality to go above and beyond to provide exceptional service to their clients.
The Customer Support Insurance Associate in this role should be mission-driven and express interest in the health and wellness industry.
There is an opportunity for growth for this Customer Support Insurance Associate and an opportunity for permanent placement!
Responsibilities of the Customer Support Insurance Associate :
Qualifications for the Customer Support Insurance Associate :
Education Requirements :
Bachelor’s degree is required
Benefits :
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title.
Please contact us to request an accommodation.
EOE / M / F / D / V / SO
Position ID : 145621
Last updated : 2024-07-10
Full Time
$58k-75k (estimate)
07/12/2024
07/31/2024
The job skills required for Customer support associate include Problem Solving, Communication Skills, Billing, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support associate positions, which can be used as a reference in future career path planning. As a Customer support associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support associate. You can explore the career advancement for a Customer support associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
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Route and direct customer requests to appropriate personnel.
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Work within various teams to ensure outstanding customer service.
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Support agents can find out which tickets need their attention the most by creating customized ticket views.
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Develop professional relationships with ongoing customers through excellent customer service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
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Listen attentively and actively.
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Take ownership and responsibility.
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Attending training sessions to grow knowledge of products and to develop customer service skills.
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Maintain broad knowledge of customer products and services.
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Step 3: View the best colleges and universities for Customer Support Associate.