Express Calibration Services, LLC (“ECS” or the “Company”) is a leading provider of critical calibration, and repair services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, aerospace, and defense. ECS is part of the ATS family of companies which was founded in 1967 and is headquartered in Marietta, GA. Today ATS employs over 2,100 team members in over 60 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Express Calibration Services specializes in the calibration of precision measurement and test equipment of various types. We are currently seeking a passionate, enthusiastic Customer Service team member to be based at our Kansas City, Lee’s Summit, MO facility.

Job Summary:

The Service Coordinator (SC) is responsible for delivering exceptional customer service, coordinating service activities, addressing inquiries, resolving issues, and ensuring a positive customer experience. The SC is often the first point of contact for customers and serves as a liaison between the customer and the company and is essential for maintaining positive customer relationships and contributing to a company's reputation. They play a crucial role in ensuring customer loyalty and driving business success through exceptional customer service.

Key Responsibilities:

§ Respond to customer inquiries via phone, email, chat, or in person.

§ Assist customers with service quotes, repair estimates, job status, parts, and shipments.

§ Coordinate and process received/completed service work.

§ Communicate effectively and professionally with customers.

§ Provide information about products, services, policies, and procedures.

§ Resolve customer complaints and issues in a timely and satisfactory manner.

§ Follow up with customers to ensure their issues are resolved and their needs are met.

§ Document customer orders, interactions, inquiries, and resolutions accurately in the company's database or CRM system.

§ Determine appropriate solutions and take necessary actions to resolve issues.

§ Collaborate with other departments or teams to address complex customer problems.

Required Experience and Skills:

§ High school diploma or equivalent.

§ 1-2 years of experience in customer service.

§ Detail focused and oriented.

§ Ability to multitask and adapt in a fast-paced environment.

§ Proficient with Microsoft Office with the ability to learn new software.

§ Familiarity with customer service software, CRM systems, and office software.

§ Strong communication and interpersonal skills.

§ Problem-solving and conflict resolution abilities.

§ Ability to work in a fast-paced, customer-focused environment.

§ Ability to complete tasks and projects with minimal supervision.

§ Ability to lift 50 Lbs. unassisted.

“U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process

• 1 to 5 years administrative experience
• Proficient in Microsoft Office -Word & Excel; Data Entry Knowledge; Typing Skills
• Experience supporting all levels of management
• Experience interacting with clients and vendors
• Must have excellent (written and verbal communication skills)
• Must be detail oriented
• Organization skills a must
• Able to handle multiple tasks at one given time
• Must be able to lift 50 pounds independently
• U.S. Persons Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (ITAR). Accordingly, the company will consider only U.S. Persons for this position. A U.S. Person includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., green card holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

Education:

High School Diploma with 1 to 5 years experience

Work Conditions:

Normal office and warehouse working conditions, light lifting and maneuvering steps up/down several times per day.

EOE/AA/M/F/Vet/Disability

Applied Technical Services is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status or any other protected characteristic as established by law.