Sunwise Auto Group is looking for a Warranty Administrator to join our growing and expanding team at Audi Concord! Being part of Sunwise Auto Group is more than just new and used sales, parts, and service. Our team strives to simplify every aspect of buying, owning, and servicing every vehicle. We are proud to sell and service these vehicles and are always seeking qualified, enthusiastic individuals to join our team!

We are a progressive, fast-paced, growing company focused on a premium customer experience. At Sunwise Auto Group, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. Join our team if you have a positive attitude, talent, and passion for cars!

To make our vision real, we look for Service professionals who think differently and strive to provide 100% customer satisfaction – utilizing the latest technologies to find the perfect solutions for our guests. As a Warranty Administrator, you will be responsible for managing all warranty claims and ensuring they are processed efficiently and accurately. This role requires excellent communication skills, strong organizational abilities, and a comprehensive understanding of automotive warranty policies and procedures.

Benefits:

• Market leading pay, based on experience
• Professional, fun, and friendly work environment with supportive management
• PTO and Paid Holidays
• Excellent benefits package including Medical, Dental, & Vision
• Opportunities for career growth and advancement
• Paid Life Insurance
• Flexible Spending Accounts
• 401K and employer match
• Employee discounts on vehicle purchases, parts, and service.

Responsibilities:

• Review warranty repair orders for completeness, accuracy, and legibility, ensuring adherence to applicable policies and procedures.
• Accurately prepare, flag, and submit warranty claims to manufacturers, ensuring timely processing and payment.
• Monitor and follow up on all submitted warranty claims with manufacturers, addressing any issues to expedite processing and payment.
• Work closely with service advisors, technicians, and parts departments to ensure proper and efficient completion of all warranty work.
• Keep current with manufacturer warranty policies, bulletins, and procedures to ensure compliance and accurate claim processing.
• Follow up with the factory regarding unpaid claims and manage any corrections or charge-backs required.
• Report and manage any suspected fraudulent manipulation of warranty claims.
• Provide support to service consultants and technicians with any warranty-related questions or issues.
• Assist with special projects, audits, and reports as needed.
• Help with warranty claims schedule(s).

Qualifications:

• Minimum of 2 years of experience in automotive warranty administration
• Strong understanding of automotive warranty processes and manufacturer policies
• Excellent organizational, communication, and interpersonal skills. Proficiency in computer software related to warranty processing
• High level of accuracy and attention to detail in handling warranty claims and documentation
• Ability to handle challenging situations and resolve warranty issues effectively
• CDK experience preferred
• Experience with BMW and Audi a plus

Compensation:

The Warranty Administrator Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $23.00 and $35.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

• Hourly rate depends on experience. Estimated annual pay range: $47,000-$100,000.

We are a drug free environment. As part of our hiring process, we conduct a post-offer background check and drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.