44 Technical Support Engineer Jobs in Phoenix, AZ
AudiencePlus is Hiring a Technical Support Engineer Near Phoenix, AZ
We believe that every company is becoming a media company, and are creating software, content, and community to help.
Industry-leading companies like Crossbeam, Five9, Gainsight, Nextiva, and Zuora are taking back control of their pipeline by building and engaging their audience with AudiencePlus. We raised a $5.4M Seed round of financing in March 2022 led by Emergence Capital with participation from Forum Ventures, Worklife Ventures, GTM Fund, and the CEOs of Gainsight, Guild Education, Redis, and Zoom.
About The RoleAs a Technical Support Engineer, you are at the forefront of helping our clients implement and go live with their AudiencePlus sites and handle technical customer support issues post-launch. Your collaboration and partnership with your Customer Success, Product, and Engineering counterparts will help drive maximum customer value.
This customer-facing role includes helping companies navigate their technical setup to ensure fast time-to-value. It demands a deep understanding of:
- Technical configuration, including Domain, Subdomain, Proxy services, and SSL Certificates
- SEO, Canonicals, Redirects
- Integrations with various tools in the customer technology stack like Marketo, Hubspot, and Salesforce
- Technical support troubleshooting for the AudiencePlus solution
- Managing, improving, and revising the AudiencePlus customer onboarding processes, the tools and technology for formatting customer data in Google Sheets (and/or related tools), and building and maintaining scripts for importing data, scraping customer article content and page SEO details
- Guiding and advising customers on best practices and technical setup options via subdomain, proxy, and other domain-related, as well as SSL certificate configurations
- Providing solutions and answers needed to complete technical configurations and API integrations with marketing automation platforms like Hubspot, Marketo, and Pardot, as well as CRM platforms like Salesforce
- Perform, analyze, and share technical SEO audit results with customers; provide canonical/redirect details to preserve existing customer SEO performance.
- Work with Customer Success and Engineering to create walk-back project plans for customer launches.
- Capture and share customer onboarding feedback with key internal cross-functional teams, including product and engineering.
- Triage bugs and debug issues utilizing all available tools.
- Assist the engineering team with automating manual onboarding tasks.
Who You Are:
- Kind and values-driven with excellent interpersonal skills with teammates and customers
- Minimum three years of experience in a technical-focused role for a high-growth SaaS company
- Entrepreneurial self-starter who can find success flying the plane while it’s being built.
- Excellent written and verbal communicator that holds responsiveness as a key value
- Team player who can work well with cross-functional partners in Sales, Customer Success, and Engineering
- Bachelor's degree in Computer Science, Information Technology, or a related field (or verifiable combination of certifications and experience)
- Proven experience and strong understanding of configuring domains/proxies, API integrations, and SEO
- Excellent communication and interpersonal skills for effective client engagement
- Knowledge of DNS and NGINX
- Researching issues by looking through Grafana logs, SparkPost details, etc…
- HTML and CSS
- Basic understanding of web scraping and CSS selectors
- Basic knowledge of LLM prompting and ChatGPT functions
- REST APIs
- Certifications in domain management or related areas
- Familiarity with cloud-based and SaaS solutions
- Knowledge of cybersecurity principles related to domain protection
AudiencePlus is a mission-driven company. Our founders started the company with conviction to not just win in business but to do it in a human-first way that prioritizes our teammates, their families, and all other stakeholders including customers, partners, and investors.
To do that, we’ve developed four core values to serve as a tuning fork for how we choose to operate the company:
- Be Excellent (to Each Other): Use our gifts and talents to create excellent work with high integrity towards all stakeholders.
- Execute Out Loud: Active feedback loops create collaborative and trusting relationships while providing accountability.
- Ruthlessly Eliminate Hurry: Work within a rule of life that enhances, rather than distracts, from our time outside of work.
- Embrace Childlike Joy: Find fulfillment in the journey by chasing sustainable joy over temporary dopamine hits.
By joining our team, you’ll be at the forefront of shaping that culture, having an opportunity to put your fingerprints on creating a generational company that is transforming the relationship between brands and their communities.
Job Summary
Full Time
$67k-86k (estimate)
09/07/2024
10/03/2024
The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, API, Computer Science, Collaboration, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Biomedical Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
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