Customer Support Adminstrator - Direct Hire

Position: Customer Support Administrator/Specialist

Location: Thurmont, MD

Pay: $45,000 - $57,000/hour

Direct Hire/Permanent Position

Job Responsibilities of the Customer Support Administrator position:

• Manage and respond to incoming service requests regarding material/delivery discrepancies
• Provide high-quality customer service in a fast-paced environment
• Research requests to understand their nature and determine the level of response required
• Initiate delivery of materials and accurately capture customer requests in tracking systems
• Liaise with various departments to resolve issues and facilitate deliveries
• Document resolutions and share best practices with team members
• Maintain accurate records and distribute reports as neededManage the intake and administration of service requests via electronic ticketing systems, email, and telephone, providing essential support to all company manufacturing facilities
• Your responsibilities include processing requests, ensuring timely responses, and delivering a high level of customer service
• Troubleshoot requests, coordinate with various departments, and document issues effectively
• Manage and respond to incoming service requests regarding material/delivery discrepancies
• Provide high-quality customer service in a fast-paced environment
• Research requests to understand their nature and determine the level of response required
• Initiate delivery of materials and accurately capture customer requests in tracking systems
• Liaise with various departments to resolve issues and facilitate deliveries
• Document resolutions and share best practices with team members
• Maintain accurate records and distribute reports as needed.

Qualifications for the Customer Support Administrator:

• Minimum of 3 - 5 years of customer service and/or administration experience
• Bachelor's Degree in a relevant field preferred. (Ex. Business Administration, Communications)
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong interpersonal and communication skills
• High level of attention to detail
• Strong organizational, planning, and time-management skills
• Ability to adapt to changing priorities and work effectively in a team
• Reliability and initiative
• Results-driven and willing to learn new things