The Customer Service Representative II serves an important role in the provision of home medical equipment, respiratory services, and medical supplies. This person obtains, shares, provides and processes order information from a variety of sources to facilitate patient access to needed home medical equipment, respiratory services, retail store and as required other home health services. Handles incoming calls, creates and routes service orders and/or processes caller’s needs as instructed. The CSR II maintains order entry expertise and shares knowledge and provides guidance. The CSR II has the responsibility of providing patient and referral source education and instruction and processes orders in an office setting or in the retail setting. The CSR’s must maintain an awareness of insurance regulations, policies, and documentation guidelines and must be able to apply the regulations to create compliant orders and collect proper documentation to facilitate clean insurance claims. The CSR II must be accountable for the integrity of orders processed and works with the billing team to facilitate successful processing of denials and audits.
Education RequirementsHigh school diploma or equivalent required.
Experience RequirementsAt least 2 years retail customer service background, or medical related experience with Insurance required.
Experience DesiredExperience with DME
License RequirementsHealth Train U CSR II Mastery Certification (on line, on the job training)
Skill DesiredStrong interpersonal and customer service skills
Company InformationAugusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.
Equal OpportunityAugusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.