2 At Your Service Agent - AYS Jobs in Augusta, GA
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At Your Service Agent - AYS
$27k-35k (estimate)
Full Time
1 Day Ago
Augusta Marriott at the Convention Center is Hiring an At Your Service Agent - AYS Near Augusta, GA
Job Description
Job Description
Please do not contact the Hotel about application status.
Hiring Managers will only contact electronically those who meet the job requirements.
| Position Title: | At Your Service Agent
| Department: | AYS
| Reports to: | Front Office Manager, Asst. Front Office Manager
| Status: | PM, Hourly Non-Exempt
Compensation
$15.00 hourly
Summary of Position
Create relationships with guests that lead to Marriott and property loyalty. To serve as the main point of contact for all guest requests and needs. Responsible for answering calls, record guests request, and then pursuing the issue to a resolution. Exhibiting courteous hospitality at all times and fully owns each guest issue. When in communication with the guest, be proactive in every area, including offering additional services. Most importantly, coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result.
Essential Functions
Other Requirements
Safety Awareness
Maintain safety by adhering to safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.
Notice:
ARLLC, operating as Augusta Marriott at the Convention Center, function seven days a week, twenty-four hours a day. You as an associate must realize this fact and be aware that at times, it may be necessary to move you from your accustomed shift, as business demands. In addition, you understand that business determines the amount of hours you work, and that some weeks may be scheduled for less than forty hours, and on other weeks you may be scheduled to work more than forty hours per week.
Hiring Managers will only contact electronically those who meet the job requirements.
| Position Title: | At Your Service Agent
| Department: | AYS
| Reports to: | Front Office Manager, Asst. Front Office Manager
| Status: | PM, Hourly Non-Exempt
Compensation
$15.00 hourly
Summary of Position
Create relationships with guests that lead to Marriott and property loyalty. To serve as the main point of contact for all guest requests and needs. Responsible for answering calls, record guests request, and then pursuing the issue to a resolution. Exhibiting courteous hospitality at all times and fully owns each guest issue. When in communication with the guest, be proactive in every area, including offering additional services. Most importantly, coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result.
Essential Functions
- Ability to verbally communicate effectively with guests and co-workers.
- Prolonged periods of standing and/or walking.
- Ability to visually check work, work area, and hotel space.
- Minimum lifting of 30 pounds.
Other Requirements
- Knowledge of English and local language
- Ability to deal with the public in a professional and courteous manner
- Ability to communicate with all managers, supervisors and fellow associates
- Ability to handle conflict situations in a professional manner
- Be well groomed and conform to the hotels dress code
Safety Awareness
Maintain safety by adhering to safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.
Notice:
ARLLC, operating as Augusta Marriott at the Convention Center, function seven days a week, twenty-four hours a day. You as an associate must realize this fact and be aware that at times, it may be necessary to move you from your accustomed shift, as business demands. In addition, you understand that business determines the amount of hours you work, and that some weeks may be scheduled for less than forty hours, and on other weeks you may be scheduled to work more than forty hours per week.
Job Summary
JOB TYPE
Full Time
SALARY
$27k-35k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
07/10/2024
WEBSITE
augustamarriott.com
HEADQUARTERS
Augusta, WI
SIZE
<25
INDUSTRY
Sports & Recreation
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