You haven't searched anything yet.
PURPOSE OF POSITION # Aultman call center representatives are responsible for managing key communication within the organization.
They act as the answering service for over 600 contracted physicians, taking messages, and paging on call physicians for hospitals, patients, and other facilities.
Calls to physicians include consults, general pages from hospitals, and triaged patient calls for after hour emergencies.
Each operator listens intently to each caller to determine the nature of the call and process it respectively. The operators are also responsible for over heading, and paging out several emergency procedures to code teams, to provide patients with quick and effective care.
Aultman hospital operators are the main source of communication for the organization; providing physicians, nurses and other staff the information they need to care for our patients, and consoling patient family members and friends when they are under our care.
RESPONSIBILITIES # EXPECTATIONS # Manages high volumes of inbound and outbound calls in an accurate and timely manner Follows call center scripts when handling different topics and clients Listen intently to determine the nature of the call.
Identifies customer needs, clarifies information, researches issue and provides solutions while dispatching the calls accordingly Directs callers to extensions quickly and accurately Provides necessary patient information while following HIPAA guidelines Provides paging, texting, emailing and faxing to departments, personnel and physicians Tracks on-call schedules for physicians and departments Takes detailed messages including but not limited to : Appointment cancellations Physician messages Patient information calls Hospital information calls Physician Consult requests # Pages emergency procedures through pagers, cellular and overhead paging system, including but not limited to : # Code Blue Code Pink OB Stat Team Rapid Response Trauma Alert Stroke Alert Sepsis Alert Stemi Alert Open Heart Team paging # Job Requirements # Excellent communication skills Customer service friendly attitude Good typing skills Ability to work individually and part of a team Ability to work in high volume, stressful situations Ability to multi-task, set priorities and manage time effectively Ability to problem solve Six-week paid training program scheduled at full-time hours for all new employees until training is complete Type of team member : non-medical;
clerical High school diploma or GED preferred All qualified applicants will receive consideration for employment without regard to#race, color, religion, sex, age, national origin, identity, family status, gender, disability, or veteran status.
WORKING CONDITIONS : # The department operates 24 hours / day, 365 days / year Staggered shifts scheduled according to call volume Weekend and holiday rotations apply # PHYSICAL REQUIREMENTS ADDENDUM PURPOSE : # To identify specific functions job requirements and work environment factors that could affect job performance.
O Occasionally 0- 33% of the work shift or## 0- 32## repetitions. F Frequently 34-66% of the work shift or 32-200 repetitions.
Last updated : 2024-05-29
Full Time
$37k-49k (estimate)
05/31/2024
08/27/2024
aultman.com.
Canton, OH
50 - 100
The job skills required for Call center rep include Customer Service, Call Center, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center rep positions, which can be used as a reference in future career path planning. As a Call center rep, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center rep. You can explore the career advancement for a Call center rep below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Rep job description and responsibilities
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/25/2022: Kansas City, KS
Agents are responsible for making outbound calls to set appointments and gather survey data.
01/15/2022: Duluth, MN
Call Center Representatives are general responsible for handling large amount of customer calls.
03/27/2022: Canton, OH
A call center rep should be able to handle pressure.
02/18/2022: Hartford, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Rep jobs
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers needs.
03/03/2022: Hartford, CT
Call center agents might have to handle a chatty customer one moment and an angry one the next.
02/24/2022: Parkersburg, WV
Many call centers are moving to the cloud, and with that shift comes a huge amount of flexibility and more opportunity to work as a call center representative from home.
03/22/2022: Miami, FL
Call center rep are customer oriented.
01/27/2022: Saint Petersburg, FL
Step 3: View the best colleges and universities for Call Center Rep.