Auntie Anne's located at the Parkway at Gatlinburg

JOB SUMMARY

Responsible for all aspects of the operations of the store during all hours of operations; responsible for maintaining the operating standards, implementing company policies, maximizing net operating income, and for representing our Mission and Philosophy to its guests, crew members, and community.

ESSENTIAL DUTIES

• Perform any and all duties required of crew members and Assistant managers.
• Recruit, interview, and hire staff
• Direct and coordinate the activities of staff
• Ensure maintenance of dress code and personal appearance standards in accordance with uniform policies. Complete uniform ordering form for new hires and scan document to office to get uniforms ordered.
• Provide, supervise, and monitor training of all staff
• Determine staffing needs and schedule staff; post weekly schedule after approval from District Manager. Due on Thursdays by 5pm for approval
• Banking: Deposits made Monday, Wednesday & Friday, Responsible for all Store Funds including but not limited to: safe, cash tills, store cash deposits.
• In consultation with District Manager, determine personal schedule based on the requirements or the position. Required to Close Store 2 Nights per week & work Weekends.
• In the event of a call off and/or no-show, secure a replacement. If no replacement is found it is your duty to cover shift and make adjustments to schedule for the duration of the schedule
• Perform staff evaluations consistent with guidelines set forth by District Manager.
• Provide progressive disciplinary policies with staff, including termination, as required and with approval of District Manager
• Monitor staffing levels and labor costs to maximize efficiency and control labor expense ratios
• Provide for the accurate taking of weekly & monthly physical inventory
• Review all invoices from vendors and other suppliers of goods and services and promptly email invoice to office. Date and initial invoice after emailing and file away for records
• Monitor inventory levels, production, waste, unauthorized “giveaways,” etc. to control Cost of Good, without compromising product quality. Cost of goods budget is determined by Brand
• At all times direct and lead operations with the goal of increasing sales, reducing expenses, and maximizing Net Operating Income in accordance with Monthly & Annual Budget.
• Lead and supervise the ongoing and periodic cleaning and maintenance of all equipment and facilities
• Ensure the maintenance of all equipment and facilities in accordance with manufacturers’ instructions and applicable Health, Building, and Fire Codes
• As needed, contact District Manager to get approval for service and repair services to be performed
• Ensure the prompt completion and transmission of all required paperwork, reports, etc. as directed by District Manager. (Weekly Inventory, Monthly Inventory, Harvest Donations, Schedules, Competition Results, Store Audits, etc.)
• Maintain files relating to operations and personnel, as directed by District Manager.
• Coordinate and execute all required system-wide marketing, promotions, and public relations activities directed by Marketing Teams of Brands
• Recommend local promotions, marketing ideas, and public relations activities to District Manager
• Update menu board and POS equipment when prices are changed
• Maintain a good working relationship and professional attitude with mall management and staff; attend meetings and participate in similar activities
• Maintain and develop good relations with mall employees
• Encourage teamwork, the building of staff morale, and the resolution of conflict through as-needed staff meetings and daily communication
• Strive at all times to uphold Brand standards of product quality, customer service and cleanliness, and its philosophy towards its customers, team members, and business associates
• Perform other duties as directed by District Manager or Company Owner
• Participate in Team Meetings as directed by District Manager
• Responsible for success of FBC Evaluation, Store Audits and Mystery Shop Report and for corrective action when necessary

MANAGER RESPONSIBILITIES

Manager is responsible for leading all Assistant Manager & Crew Members.

QUALIFICATIONS

Must complete training outlined. In addition to the personal traits required of all team members (positive attitude, teachable, outgoing), must have demonstrated leadership and organizational ability, plus good communication and interpersonal skills. Must have high personal standards and motivation, and display a capacity for problem-solving, personal growth, and ability to understand and work with moderately complex financial information and statistics. Basic math skills, attention to detail, and proficiency with a calculator, POS System, printer, and computer are essential. Must have dependable transportation and a working cellular phone. Must be at least 18 years old.

PHYSICAL DEMANDS OF THE JOB

Must be able to perform the tasks outlined above (“Essential Duties”); must be able to stand for long periods, work with agility, and occasionally work long hours (12 hour days); must be able to see, hear, and speak (for communication and safety); must be able to test product by taste, color, and smell; must be able to manage occasional periods of stress with composure and control; must be able to occasionally lift up to 50lbs.

Compensation for Manager:

Competitive Wages, Benefits after 90 days, options to travel and be apart of a business that has locations across the southeast.

Job Type: Full-time

Pay: Up to $25.00 per hour

Expected hours: 45 – 55 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Bakery
• Fast casual restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Gatlinburg, TN 37738: Relocate before starting work (Required)

Work Location: In person