Aurora is a telecommunications agency dedicated to providing exceptional account support, customer service, and sales solutions. We help businesses increase their visibility by utilizing a progressive communications approach with their customers. We are a trust-driven organization that prioritizes relationship building, creates meaningful connections, and is proud to say that we deliver on our promises.

Due to new client partnerships, we’re actively hiring a Sales Associate. The Sales Associate's main priority is to establish rapport and build connections with internal and external customers. They will also help address and solve any emerging problems and escalate to the appropriate Senior Manager if necessary.

Sales Associate Responsibilities:

• Deliver high-value treatment to all customers and clients by communicating with them in a professional, honest, and trustworthy manner
• Build strong relationships with internal and external partners to drive customer retention and sales growth
• Communicate with customers on a regular basis, close sales, and resolve routine customer concerns, answer product and service questions, and assist in the order process if applicable
• Assess customer needs to determine an appropriate product or upsell service recommendation if applicable
• Maintain a comprehensive working knowledge of all of our products, services, and promotions
• Follow standard compliance policies and procedures during the handling of confidential customer or client information
• Identify and communicate improvement opportunities or sales trends to positively impact the customer and client experience

Sales Associate Requirements:

• High school diploma or GED is required
• 2 years of higher education is highly preferred or applicable work experience in a professional setting
• At least 1-2 years of experience working in a customer or client-facing position, sales role, or any other highly visible position
• Comfortable and excited about working in a fast-paced, growing organization
• Strong multitasking and prioritization skills and the ability to handle multiple accounts at any given time
• Possesses a caring personality and genuinely wants to help those around them succeed
• Excellent at building relationships, establishing trust, and creating lasting connections with all types of people

Job Type: Full-time

Pay: $800.00 - $1,200.00 per week

Shift:

• 8 hour shift
• Day shift

Work Location: In person