SUMMARY:

Under guidance and direction of the CRO, the Fraud Department Manager is responsible for collecting, analyzing, entering, presenting, communicating and managing the information and action items relating to fraud events and initiatives for the Bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide strategic direction of the Fraud Department that prepares the bank to achieve organizational priorities.
• Investigation and managerial oversight of all consumer and commercial fraud vectors such as check fraud, new account fraud, elder exploitation, wire fraud, corporate account takeover, ACH fraud, online banking compromises, identify theft, new account fraud, elderly exploitation and all other types of fraud.
• Responsible for managing all systems, personnel, procedures, policies and communications of the Fraud Department that supports the detection, prevention and incident management of all fraud events.
• Lead and manage the Fraud Investigators and Fraud Analysts with effective leadership, ability to hire and retain talented staff, ability to train and develop a team in fraud expertise.
• Oversee and advise on allegations of suspected fraud; analyzing data, making critical decisions and interviewing witnesses, suspects, employees and other related parties.
• Responsible for reporting findings, taking the appropriate action and effectively managing cases.
• Responsible for coordinating fraud loss recovery efforts on behalf of the bank and its customers.
• Responsible for working with other internal and external stakeholders to design, orchestrate and present appropriate fraud training for bank employees and customers.
• Serves as the liaison with the business lines, financial institution partners and law enforcement.
• Define, manage and modify metrics and other fraud data reports that compare and contrast bank fraud against current and historical peer group and industry standards.
• Development and management of reporting standards and metrics to the Executive Committee and/or Board of Directors
• Identify and communicate emerging technologies that aid in the detection and management of bank fraud
• Coordinate efforts to triage and mitigate rapidly accelerating fraud schemes as they occur
• Network and develop effective contacts in the private, public and government sector to assist in fraud initiatives of the bank.
• Conduct research and attend educational programs to update professional knowledge.
• Works closely with BSA Officer, as needed, to conduct research of relevant data, including assisting in investigations of high-risk customers identified by BSA software.
• Assists SVP Security & Facilities Manager in designing security programs that aid in front line fraud identification and detaining customer techniques. Assists with security training as needed.

Other duties may be assigned.

Candidates with one or more of the following credentials are preferred:

• Certified Fraud Specialist (CFS), Certified Fraud Professional (CFP), Certified Fraud Examiner (CFE), Certified Financial Crime Specialist (CFCS)
• Master’s Degree in a business related field
• Certificate of completion of a graduate school of banking program
• Bachelor’s degree in Accounting, Criminal Justice or Cybersecurity