Under the guidance and direction of the Loan Servicing/Special Assets Manager, the Special Assets Specialist is responsible for loan collection actions.

Includes the following, other duties may be assigned;

·Communication (phone calls, emails, in-person) and problem-solving relating to the collection of past due loan accounts, loan workouts, bankruptcy, repossessions, and foreclosures.

·Open and review daily mail and electronic filing notifications.

·Post Chapter 13 Trustee check payments.

·Responsible for repossession and liquidation of property, including, automobiles, recreational vehicles, and equipment.

·Prepares and mails all required notifications related to repossession and liquidation of property.

·Establish bank's position in bankruptcy cases by reviewing filed documentation such as petitions and schedules and internal documentation such as notes, security agreements, titles, and UCCs.

·Prepare and file proofs of claim and all other necessary documents as needed.

·Bankruptcy meetings and speaking with attorneys involved in the bankruptcy.

·Collection and judgment filing on all non-real estate loans.

·Communicate and coordinate with customers on payment plans or settlements due to charge-offs and judgments.

·Assist with Foreclosure and liquidation of real residential and commercial property.

·Exhibits superior customer service as an Austin Bank team member. Demonstrates high-quality relationship-building techniques to ensure the employee receives the best possible solution to customers banking and financial needs. Helps promote a loyal relationship between the Austin Bank employees and their customers.

·Develop personal skills and capabilities through continual education/training..

·Uphold and safeguard the organization's values particularly relating to ethics, integrity, and confidentiality both internally and externally.

·Handles confidential and sensitive information with proper discretion.

·Maintains established department and Bank policies, procedures, objectives, and quality assurance.

·Reports to work regularly and promptly.