Med Spa Manager

Job Title: Manager, Austin Laser Solutions

Job Summary:

Austin Laser Solutions is seeking a dynamic and results-oriented Manager to lead our team to success. The ideal candidate will possess exceptional client communication skills, strong team management capabilities, and a data-driven mindset to optimize business performance. As a key leader in our med spa, you will oversee daily operations, develop staff, and collaborate on innovative strategies to drive growth and enhance client satisfaction.

Key Responsibilities:

Client Communication:

• Build and maintain positive relationships with clients to ensure exceptional service and satisfaction.
• Handle escalations professionally, resolving issues promptly and effectively.
• Educate clients on treatment processes, expectations, and post-care requirements to ensure transparency and trust.

Team Leadership:

• Oversee daily operations, manage schedules, and ensure team members are motivated and productive using tools like Slack, email, and .
• Provide regular coaching, performance feedback, and professional development opportunities for the team.
• Foster a collaborative, supportive, and high-performing work environment.

Performance and Metrics:

• Analyze key performance indicators (KPIs) and implement data-driven strategies to improve efficiency, revenue, and client retention.
• Optimize appointment scheduling to minimize downtime and maximize productivity.
• Monitor budgets, control costs, and identify opportunities for growth and improvement.

Sales and Marketing Support:

• Close sales and train the team on effective upselling, cross-selling, and storytelling techniques.
• Collaborate with the team on marketing initiatives, including community involvement, partnerships, and industry events.

Operations Management:

• Become proficient in systems such as Zenoti, QuickBooks, and to streamline operations and ensure team proficiency.
• Act as the primary leader on Saturdays, when admin support is unavailable, to ensure seamless operations.

Qualifications:

• Proven experience in management, preferably in a client-focused or service-oriented business.
• Strong interpersonal and communication skills with the ability to handle client and team interactions effectively.
• Demonstrated ability to lead and develop a high-performing team.
• Analytical and results-driven, with a track record of meeting or exceeding business goals.
• Familiarity with CRM software and ability to learn quickly.
• Some financial knowledge in regards to reading P/L, balance statements, and understanding payroll.
• Willingness to quickly learn about the laser aesthetics industry, including compliance, service standards, and client care.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive training and onboarding, including hands-on collaboration with the CEO.
• Opportunities for professional growth and leadership development.
• A positive, inclusive, and innovative work environment.
• Work from home opportunities.
• Paid time off.
• Employee discounts.
• Good team culture.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Location: In person

Salary : $60,000